Resident Relations Specialist - North Glen MacArthur

AIR Communities•Irving, TX

About The Position

AIR Communities is hiring a Resident Relations Specialist for its North Glen MacArthur apartment community in Irving, Texas. The role focuses on resident experience and retention, including managing the resident lease-renewal process and helping maximize renewals. The specialist provides customer service and problem-solving support to current and future residents, handles resident concerns, coordinates with appropriate staff, and assists with move-in, move-out, and other community needs.

Requirements

At least 2 years of customer service experience in a fast-paced service environment, such as property management, hospitality, retail, or restaurants.
Strong customer service, retail, hospitality, restaurant, or sales background, with the ability to consistently meet and exceed sales goals.
Ability to provide exceptional, friendly, and professional service to current and future residents.
Ability to read, write, and speak English.
Reliable mode of transportation.

Nice To Haves

Bilingual ability.
Goal-driven approach and a willingness to go above and beyond to provide a great customer service experience.
Adaptability to a fast pace and shifting priorities.
Nimble problem-solving skills.
Collaborative team-player approach.

Responsibilities

Respond to and manage resident complaints and service issues, coordinating with appropriate staff to resolve concerns.
Support residents through the move-out process, including notices to vacate and resident transfers.
Manage the resident lease-renewal process, including finalizing renewal leases with residents by phone and online.
Monitor resident retention.
Assist residents with their needs and help them pay rent online.
Complete move-in and move-out inspections.
Register cars for onsite parking and register pets for existing residents.
Assist with package deliveries through Parcel Pending.
Enter service requests and answer questions about service requests.
Assist with notices to vacate and gather information for move-outs.
Send communications to residents.
Coordinate and plan resident functions.
Contact residents about policy violations.

Benefits

Base pay of $22.00–$23.00 per hour plus monthly renewal commissions.
Opportunity for extended time off with benefits during slower parts of the year.
25% rent discount at AIR communities, subject to rental application and exclusions.
Option to live onsite or at a nearby AIR community.
Paid time off, including vacation, sick time, and 14 holidays.
Medical, dental, vision, and life insurance options.
Health savings and flexible spending account plans.
Short- and long-term disability paid by the company.
401(k) plan with up to 6% employer match.
Paid parental leave of up to 16 weeks.
Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid community-service time annually.
Commuter benefits and pet insurance.
Consumer discounts on various products and services.
Ongoing professional development, leadership training, and career-growth opportunities.