Resident Relations Specialist - North Glen MacArthur
About The Position
AIR Communities is hiring a Resident Relations Specialist for its North Glen MacArthur apartment community in Irving, Texas. The role focuses on improving resident experience and retention, providing customer service and problem-solving support to current and future residents, and managing the community’s resident lease renewal process to maximize renewals. The specialist responds to resident complaints and service issues, supports residents through move-outs and transfers, and handles a range of resident requests and administrative tasks. The position also helps coordinate resident events and communications and works with appropriate staff to resolve concerns.
Requirements
- At least 2 years of customer service experience in a fast-paced service environment, such as property management, hospitality, retail, or restaurants.
- Strong customer service, retail, hospitality, restaurant, or sales background, with the ability to consistently meet and exceed sales goals.
- Ability to provide exceptional, friendly, and professional customer service to current and future residents.
- Reliable mode of transportation.
- Ability to read, write, and speak English.
Nice To Haves
- Bilingual ability.
Responsibilities
- Respond to and manage resident complaints and service issues, coordinating with appropriate staff to address and resolve concerns.
- Support residents during the move-out process, including notices to vacate and resident transfers.
- Manage the resident lease renewal process, including finalizing renewal leases with residents by phone and internet.
- Monitor resident retention.
- Assist residents with their needs and help them pay rent online.
- Complete move-in and move-out inspections.
- Register cars for onsite parking and register pets for existing residents.
- Assist with package deliveries through Parcel Pending.
- Enter service requests for residents and answer questions about those requests.
- Assist with notices to vacate and gather information for move-outs.
- Send communications to residents.
- Coordinate and plan resident functions.
- Contact residents about policy violations.
Benefits
- Performance-based compensation, including monthly renewal commissions.
- Opportunity for extended time off with benefits during slower parts of the year.
- 25% rent discount at any AIR community, subject to application requirements and exclusions.
- Option to live onsite or at a nearby AIR community.
- Paid time off, including vacation, sick time, and 14 holidays.
- Medical, dental, vision, and life insurance options.
- HSA/FSA plans.
- Company-paid short- and long-term disability.
- 401(k) plan with up to 6% employer match.
- Paid parental leave of up to 16 weeks.
- Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
- 15 hours of paid community service time annually.
- Commuter benefits.
- Pet insurance.
- Consumer discounts on various products and services.
- Ongoing professional development, leadership training, and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
