Apartment Maintenance Manager - North Glen MacArthur

AIR Communities • Irving, TX

3d • Onsite

About The Position

AIR Communities is hiring an Apartment Maintenance Manager for its North Glen MacArthur apartment community in Irving, Texas. The role oversees property maintenance and leads a maintenance team, with a focus on resident service, community upkeep, and efficient operations. The manager handles vendor relationships, maintenance staff, preventive maintenance, apartment turns, and resident service requests, and communicates property maintenance and capital needs to management. The role also ensures compliance with operating procedures, regulations, and Environmental Health & Safety matters, while managing the budget to maximize return on investment and maintain quality and customer service.

The position requires technical maintenance and facilities management experience in property management, along with experience leading people in customer service and asset maintenance. Work may include evenings, weekends, seven-day work weeks depending on community needs and seasonality, and on-call shifts for at least one week each month. The employee must be able and willing to move heavy equipment and machinery and have reliable transportation. AIR offers an expected annual pay rate of $85,000–$100,000 plus a 15% target bonus opportunity, with additional customer satisfaction bonuses and benefits.

Requirements

• At least 3 years of experience with technical maintenance and facilities management in the property management industry.
• 1–3 years of experience leading a team in customer service and asset maintenance.
• Reliable mode of transportation.
• Ability to work a flexible schedule, including evenings, weekends, seven-day work weeks depending on community needs and seasonality, and on-call shifts for at least one week per month.
• Ability and willingness to move heavy equipment and machinery.
• Ability to read, write, and speak English.

Nice To Haves

• Passion for team building.
• Mechanical aptitude.
• Solution-focused approach.
• Practical and motivated outlook.
• Customer service orientation.
• Strong organizational skills.
• Troubleshooting ability.
• Attention to detail.

Responsibilities

• Lead and develop a team of one or more direct reports.
• Provide exemplary service to residents and team members.
• Manage property maintenance, including vendor relationships, service staff, preventive maintenance, apartment turns, and resident service requests.
• Communicate property maintenance and capital needs to management and ensure those needs are addressed.
• Ensure the property complies with AIR operating procedures and guidelines, regulations, and other compliance matters, including Environmental Health & Safety.
• Manage the budget efficiently to maximize return on investment while maintaining quality and customer service.

Benefits

• Expected pay rate of $85,000–$100,000 annually plus a 15% target bonus opportunity.
• Monthly customer service satisfaction bonuses of up to $250.
• Apartment discount benefit option to live on-site at the community.
• Paid time off, including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options.
• HSA/FSA plans.
• Short- and long-term disability paid by the company.
• 401(k) plan with up to 6% employer match.
• Paid parental leave of up to 16 weeks.
• Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid annual community service time.
• Commuter benefits.
• Pet insurance.
• Consumer discounts on various products and services.
• Ongoing professional development, leadership training, and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed