RESIDENT REGIONAL MANAGER

Compass Group•CALEDONIA, MI

1d•$100,000 - $110,000

About The Position

Working as a Resident Regional Manager, you are responsible for multiple clinical engineering accounts. You manage client relations and ensure that clinical engineering services provided to customers are of superior quality. The position is with ESFM, the corporate facilities management division of Compass Group USA.

Requirements

Bachelor’s degree or equivalent work experience required.
Five or more years of supervisory experience in clinical engineering with high customer/client contact required.
Experience managing multiple clinical engineering accounts.
Ability to communicate effectively in writing and oral presentations.
Ability to multitask and establish priorities.
Ability to maintain organization in a changing environment.
Initiative, responsibility, flexibility, and leadership.
Thorough knowledge of contract administration and office procedures.
Proficiency with Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, and Outlook.

Nice To Haves

Budgeting experience.
Forecasting experience.
Sales experience.

Responsibilities

Develop financial forecasts and balance programs and resources for multiple clinical engineering accounts within the region.
Develop a business plan and budget for the region.
Control overhead expenses within the region.
Attain the region’s financial goals.
Review and analyze financial statements, weekly operating reports, and other financial results.
Recommend and manage capital requirements to maximize financial returns.
Participate in sales surveys and business pricing.
Monitor future contract financial reviews and updates.
Ensure productivity and staffing levels support regional and divisional goals.
Monitor period analysis and initiate action plans as necessary.
Maintain and support client satisfaction at a level that ensures account retention.
Maintain an active stewardship program at multiple levels within the region.
Administer required client/customer surveys and other feedback instruments, and respond in a timely and effective manner.
Promote client awareness of program alternatives and the availability of corporate resources.
Monitor and ensure compliance with client contract provisions.
Assist in customizing programs to meet each account’s unique needs.