MGR, RESIDENT REGIONAL

Compass Group•Chesterfield, MO

3d•$115,000 - $125,000

About The Position

The Resident Regional Manager is responsible for multiple clinical pharmaceutical accounts, managing client relations and ensuring superior-quality services. The role oversees regional financial planning and performance, account operations, project management, client satisfaction, staffing, and compliance with contract and quality requirements. It also supports sales activity and adapts service programs to meet the needs of individual accounts.

Requirements

Five or more years of supervisory experience with high customer/client contact.
Experience managing multiple accounts.
Ability to communicate effectively in writing and oral presentations.
Ability to multitask and establish priorities.
Ability to maintain organization in a changing environment.
Demonstrated initiative, responsibility, flexibility, and leadership.
Thorough knowledge of contract administration and office procedures.
Proficiency with Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, and Outlook.
Bachelor’s degree or equivalent work experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform basic arithmetic with two-digit numbers and work with American money and standard weight, volume, and distance measurements.
Ability to apply common-sense understanding to detailed but uninvolved written or oral instructions and address problems involving a few concrete variables in standardized situations.
Ability to bend, stoop, reach overhead, lift up to 50 pounds, and walk or stand for prolonged periods.
Agreement to wear required personal protective equipment during shifts, including a respirator when necessary.
Comply with hygiene and PPE restrictions: no beards, makeup, jewelry, cell phone use, or earbuds/headphones while on shift.

Nice To Haves

Budgeting experience.
Forecasting experience.
Sales experience.

Responsibilities

Develop financial forecasts and balance programs and resources for multiple clinical engineering accounts within the region.
Develop a regional business plan and budget.
Attain the region’s financial goals.
Review and analyze financial statements, weekly operating reports, and other financial results.
Manage projects and ensure client statements of work are followed and executed.
Participate in sales surveys and business pricing.
Monitor future contract financial reviews and updates.
Ensure productivity and staffing align with regional and divisional goals.
Ensure the GMP program is executed in alignment with Pfizer and Compass quality programs.
Monitor period analysis and initiate action plans as needed.
Maintain client satisfaction at a level that supports account retention.
Maintain and support an active stewardship program at multiple levels within the region.
Administer required client/customer surveys and other feedback instruments, and respond in a timely and effective manner.
Promote client awareness of program alternatives and available corporate resources.
Monitor and ensure compliance with client contract provisions.
Customize programs as needed to meet each account’s unique needs.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Life insurance and accidental death coverage.
Disability insurance.
Retirement plan.
Paid time off.
Holiday time off, varying by site and state.
Associate Shopping Program.
Health and Wellness Programs.
Discount Marketplace.
Identity Theft Protection.
Pet insurance.
Commuter benefits.
Employee Assistance Program.
Flexible Spending Accounts (FSAs).
Paid parental leave.
Personal leave.
Associates may also be eligible for paid and/or unpaid time off in accordance with applicable federal, state, and local laws.