Resident QCS Field Service Technician - Demopolis, AL

ABB•Remote, AL

2d•Onsite

About The Position

At ABB, the Resident QCS Field Service Technician performs preventive and corrective maintenance, testing, and troubleshooting of proprietary ABB hardware and software, and assists with projects, upgrades, new installations, and advanced services. The position works independently or as part of a small site team and is based onsite at a customer location in Demopolis, Alabama. The role reports to the IAPI Service Center Manager. Travel up to 15% may be required for training and assisting other sites.

Requirements

An associate degree in a related field and at least 5 years of electrical/electronics, instrumentation, or process-control-related work or military experience; alternatively, a high school diploma or GED and at least 7 years of related work or military experience.
Mechanical and electrical aptitude, including a basic understanding of electrical theory and electrical safety.
Ability to use electrical test equipment such as voltmeters or multimeters.
Ability to read electrical drawings and use them to troubleshoot electrical systems.
Ability to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment.
Ability to identify voltage systems above 240 VAC/870 VDC.
Comfort using basic hand tools.

Nice To Haves

Basic understanding of the paper-making process and process control.
Exposure to DCS programming and troubleshooting.

Responsibilities

Maintain quality control hardware and software, including cleaning sensor debris, troubleshooting electrical and mechanical issues with frames and sensor packages, troubleshooting computer systems and HMI/control software, and maintaining the working state of the ABB quality control solution.
Answer customer questions about the ABB system and resolve service-related issues while fostering customer relationships and solving technical problems onsite.
Communicate effectively with plant operators, plant management, third-party vendors, and ABB personnel in support of service operations.
Provide on-call support for 24-hour emergency service requests, generally as part of a team rotation.
Accurately document preventive maintenance and corrective maintenance work performed.
Participate in projects such as upgrades, new installations, and new functionality for customers, coordinating with other groups to meet commitments.
Work safely by completing assigned training and following all HSE policies and procedures.

Benefits

Choice of two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Choice of two dental plan options: Core and Core Plus.
Vision benefit.
Company-paid life insurance equal to 2x base pay.
Company-paid AD&D equal to 1x base pay.
Voluntary life and AD&D coverage, employee-paid.
Company-paid short-term disability for up to 26 weeks.
Company-paid long-term disability at 60% of pay, with an option to increase coverage to 66 2/3% of pay.
Supplemental benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Parental leave for up to 6 weeks.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, health navigation, virtual health, and infertility/adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation based on years of service for hourly and non-exempt positions; salaried exempt employees receive vacation under a permissive time-away policy.