Lead Field Service Technician - Mobile, AL

Plug Power•Mobile, AL

2d•$25 - $29•Onsite

About The Position

The Lead Field Service Technician supports Plug Power fuel cell products installed in electric lift trucks by performing preventive maintenance, diagnosing and resolving breakdowns, and installing and servicing fuel cells at a specific customer location. The role includes reporting breakdown events, ordering parts, and maintaining fuel cells. It involves regular interaction with customer personnel and lift truck operators, requiring strong technical, communication, interpersonal, and motivational skills. The technician may troubleshoot and maintain high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high-pressure gas, and fueling systems. The position requires travel as business needs dictate, safe driving, and compliance with traffic laws. The technician supplies a standard set of tools; Plug Power provides specific fuel cell tools. The role is non-exempt and hourly, with a listed pay rate of $24.50–$28.50.

Requirements

High school diploma or equivalent with technical electrical coursework.
Three or more years of direct experience in mechanical and electrical troubleshooting; formal training and education may be considered in lieu of direct experience.
Valid driver's license, clean driving record, and ability to safely operate a motor vehicle.
Ability to lift 50 pounds on a regular basis without assistance.
General mechanical aptitude.
Computer and software skills applicable to the position, including Word, PowerPoint, Excel, and Outlook.
Strong interpersonal skills and ability to communicate effectively with diverse audiences and stakeholders at all levels.
Excellent verbal and written communication skills.
Creativity in solving technical problems.
Ability to work independently.
Uncompromising dedication to quality.
Exceptional time-management skills and ability to handle multiple tasks.
Punctuality and reliability.
Must provide a standard set of tools; Plug Power provides specific fuel cell tools.

Nice To Haves

Knowledge of lift truck operation and applications is highly preferred.

Responsibilities

Maintain and service fuel cells at customer sites.
Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
Provide on-call and emergency support service to customers as required.
Purchase tools, equipment, and parts for customer service and support as required.
Troubleshoot and maintain, as needed, high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high-pressure gas, and fueling systems.
Communicate with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells.
Provide regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
Exhibit and enforce safety procedures in the field or at customer sites.
Travel as required for business needs, drive safely, and adhere to traffic laws.
Represent Plug Power professionally in all interactions.
Perform other duties as assigned.

Benefits

Health insurance eligibility starting from the first day of hire.
Dental insurance eligibility starting from the first day of hire.
Vision insurance eligibility starting from the first day of hire.
401(k) with 5% company match.
Bonus eligibility.
Paid time off, including vacation, personal, floating holidays, sick time, and volunteer time off.
Paid holidays.
Lifestyle Reimbursement Program.
Education Assistance.
Global access to mental health support and counseling professionals.
Employee Assistance Program.