Mobile Field Service Technician - Ellendale

The Ag Division of Brandt Holdings • Ellendale, ND

3d • $20 - $42

About The Position

Valley Plains Equipment is the local John Deere dealer serving eastern North Dakota, southeastern South Dakota, and northwestern Minnesota. The Mobile Field Service Technician conducts basic diagnostics, service repairs, and maintenance on customer- and dealer-owned agricultural and turf equipment, including in-field customer service when needed. The technician works with occasional guidance from the Service Manager, Service Location Manager, Shop Foreman, or senior technicians.

The role involves ongoing technical learning through dealership and manufacturer training, self-training, and on-the-job experience. Technicians support machine systems, including Precision Ag technology, maintain vehicles, inventory, tools, and equipment, follow safety procedures, complete service documentation and timecards accurately, account for materials used, and provide excellent customer service while upholding a positive dealer image.

This is an hourly position with a stated starting base pay range of $20.00 to $42.00, based on experience, and performance-based incentive eligibility. Qualified candidates hired for a full-time service technician role may be eligible for a sign-on bonus of up to $10,000.

Requirements

• At least 1 year of experience performing service repairs.
• Proficient knowledge of mechanical, electrical, and hydraulic systems used to repair agricultural and turf equipment.
• Ability to perform basic repairs and maintenance using specialized tools and equipment and following Technical Manual procedures.
• Familiarity with Service Center and basic computer functions.
• Ability to operate vehicles and equipment used for diagnostic purposes.
• Strong oral and written communication skills.
• Ability to repeatedly lift at least 75 lbs.
• Basic Service Technician certification.
• High school diploma or equivalent experience.
• Valid driver's license.

Nice To Haves

• John Deere Service Technician certification.
• Associate's degree.
• Forklift license.

Responsibilities

• Conduct basic diagnostics and repairs on agricultural and turf equipment, including established Ag Management Solutions (AMS) products.
• Participate in Service EDUCATE Training programs and pursue self-training using dealership tools and resources.
• Stay current on products and develop technical and product knowledge through dealership training, manufacturer training, and on-the-job learning.
• Diagnose and support machine systems, including Precision Ag technology.
• Maintain vehicles, inventory, tools, and equipment.
• Keep the work area clean and organized and perform tasks neatly and orderly.
• Follow safety rules and regulations during work assignments.
• Complete required paperwork and forms accurately and on time using ExpertServices.
• Track time accurately on a timecard and account for materials used in assigned duties.
• Deliver excellent customer service and uphold a positive dealer image.
• Meet or exceed the effective labor rate goal, targeting approximately $160.
• Maintain a minimum 85% labor performance.
• Spend at least one hour per week working alongside a mentor.
• Complete and stay current on all assigned training.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off
• 401(k) and Roth Retirement Savings with employer match
• Life insurance
• Disability insurance
• Performance-based incentive eligibility
• Sign-on bonus of up to $10,000 for qualified candidates hired for a full-time service technician role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED