Service Technician - Ellendale

The Ag Division of Brandt Holdings • Ellendale, ND

3d

About The Position

Valley Plains Equipment is a local John Deere dealer serving eastern North Dakota, southeastern South Dakota, and northwestern Minnesota. The Service Technician conducts basic diagnostics, service repairs, and maintenance on customer- and dealer-owned agricultural and turf equipment, including established Ag Management Solutions (AMS) products. The technician may also provide in-field service to customers, with occasional guidance from the Service Manager, Service Location Manager, Shop Foreman, or senior technicians.

The role includes ongoing technical and product learning through dealership and manufacturer training, Service EDUCATE programs, self-training, and on-the-job learning. Technicians are expected to maintain equipment and work areas, follow safety requirements, complete paperwork and timekeeping accurately, and provide excellent customer service. Performance expectations include targeting an effective labor rate of approximately $160, maintaining at least 85% labor performance, spending at least one hour per week working with a mentor, and keeping assigned training current.

Requirements

• Minimum of 1 year of experience performing service repairs.
• Proficient knowledge of mechanical, electrical, and hydraulic systems used in agricultural and turf equipment repair.
• Ability to perform basic repairs and maintenance using specialized tools and equipment and following Technical Manual procedures.
• Familiarity with Service Center and basic computer functions.
• Ability to operate vehicles and equipment used for diagnostic purposes.
• Strong oral and written communication skills.
• Ability to lift at least 75 lbs. repeatedly.
• Basic Service Technician certification.
• High school diploma or equivalent experience.
• Valid driver’s license.

Nice To Haves

• John Deere Service Technician certification.
• Associate's degree.
• Forklift license.

Responsibilities

• Conduct basic diagnostics and repairs on agricultural and turf equipment, including established Ag Management Solutions (AMS) products.
• Participate in Service EDUCATE training programs and pursue self-training using dealership tools and resources.
• Stay current on existing products and build technical and product knowledge through dealership training, manufacturer training, and on-the-job learning.
• Diagnose and support machine systems, including Precision Ag technology.
• Maintain vehicles, inventory, tools, and equipment.
• Keep the work area clean and organized and perform tasks neatly and orderly.
• Follow safety rules and regulations during work assignments.
• Complete required paperwork and forms accurately and on time using ExpertServices.
• Track time accurately on a timecard and account for materials used.
• Deliver excellent customer service and uphold a positive dealer image.
• Provide in-field service to customers when called upon.
• Meet or exceed the effective labor rate goal, targeting approximately $160, and maintain a minimum 85% labor performance.
• Spend at least one hour per week working alongside a mentor and complete assigned training.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off
• 401k and Roth Retirement Savings with employer match
• Life insurance
• Disability insurance
• Sign-on bonus of up to $5,000 for qualified candidates hired into a full-time service technician role

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED