Mobile Service Technician

Figure•San Jose, CA

6d•$30 - $55

About The Position

Figure is an AI robotics company developing autonomous, general-purpose humanoid robots for home and commercial markets, with headquarters in San Jose, California. The Mobile Service Technician provides frontline technical support for the humanoid robot fleet, traveling to customer facilities, deployment zones, and trial sites. The role focuses on maintaining and repairing robots and related mobile infrastructure, troubleshooting mechanical, electrical, and software issues, and collaborating with internal teams to resolve problems and improve the product. The technician also verifies use-case stability on-site, documents maintenance and repairs, and develops tools and diagnostic procedures. The position requires customer-facing experience, the ability to follow assembly documentation, and the ability to work to short timelines when needed. The stated US base pay range is $30.00 to $55.00 per hour; compensation may vary based on job-related knowledge, skills, and experience.

Requirements

At least 3 years of experience working with complex systems.
Familiarity with computer-based tools such as CMD prompt, Google Suite, and in-house development GUIs.
Familiarity with electrical hardware diagnostic tools such as oscilloscopes, digital multimeters, and current probes.
Familiarity with torque tools and mechanical assembly.
Ability to read PCB and harness schematics.
Full-system architecture diagnostic experience and organized diagnostic processes.
Ability to remove and replace mechanical components weighing up to 50 pounds.
Valid driver's license and clean driving record.
Great attitude and enthusiasm for facing challenges.

Nice To Haves

DAQ system implementation experience.
Small brushless motor experience.
Knowledge of harmonic drives, clutches, and torque/force sensors.
Robotics experience.
Experience using Jira, Confluence, and Slack.
IPC 610, 620, or J-Std-001 experience or qualification.

Responsibilities

Maintain humanoid robots and necessary mobile infrastructure at commercial or residential locations.
Perform routine maintenance and repairs on the humanoid robot fleet.
Troubleshoot mechanical, electrical, and software-based issues.
Work with engineering, build, validation, and fabrication teams to resolve issues quickly.
Verify use-case stability on-site and provide actionable feedback to Development teams to support product improvements.
Maintain detailed and accurate records of maintenance and repairs.
Develop tools and document diagnostic procedures to improve processes.
Follow assembly documentation.
Work under short timelines when needed.
Serve in customer-facing settings.