Resident Monitor

Upward Bound House • Santa Monica, CA

10d

About The Position

Upward Bound House (UBH) is a service provider and advocate dedicated to ending family homelessness. The Resident Monitor helps maintain operational safety and provide foundational community support in a fast-paced, collaborative environment serving families transitioning from crisis housing to stable homes. The role involves monitoring the facility, supporting residents with community living, responding to needs and crisis situations, and keeping accurate shift and incident records. The position requires respectful, culturally sensitive interactions, professional boundaries, emotional resilience, and a commitment to safety and de-escalation.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills.
• Ability to remain calm, focused, and effective in fast-paced or emotionally charged situations.
• Comfort with light facility maintenance, cleaning tasks, and organizational tidiness.
• Basic computer literacy for digital logging software, email, and shift reports.
• Valid California driver’s license and reliable, insured auto transportation.
• Strong boundaries, emotional resilience, and commitment to safety and de-escalation.
• Comfort walking, climbing stairs, standing for extended periods, and navigating a dynamic environment.
• Ability to work around individuals who may be experiencing illness, substance use challenges, or high-stress trauma.

Nice To Haves

• Some college coursework or related certifications.
• Professional or volunteer experience in a residential facility, emergency shelter, community living program, or broader social services environment.

Responsibilities

• Monitor the site, manage visitor entry and exit logs, ensure only authorized individuals access the facility, and conduct regular safety walk-throughs.
• Help families navigate community living guidelines and monitor curfews.
• Help maintain a clean, organized, home-like environment, including light cleaning and tidying shared spaces.
• Respond calmly and professionally to resident needs and sensitive crisis situations; use conflict resolution and de-escalation techniques when needed.
• Maintain accurate, detailed daily shift logs and comprehensive incident reports.
• Participate in structured shift handovers to support team alignment.
• Interact with residents, guests, and staff with respect, cultural sensitivity, professional boundaries, and dignity.
• Assist with light facility maintenance and organizational tidiness.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED