Resident Monitor

Upward Bound House • Santa Monica, CA

3d • $19 - $22

About The Position

Upward Bound House (UBH), a service provider and advocate focused on ending family homelessness, provides a compassionate continuum of care to help families transition from crisis housing to stable, permanent homes. The Resident Monitor helps maintain operational safety and provide foundational community support in a collaborative, fast-paced environment.

The role involves monitoring the residential site, supporting families with community living guidelines, responding professionally to resident needs and crisis situations, maintaining accurate shift and incident records, and treating residents, guests, and staff with respect, cultural sensitivity, and dignity.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills, including the ability to remain calm, focused, and effective in fast-paced or emotionally charged situations.
• Comfort assisting with light facility maintenance, cleaning tasks, and organizational tidiness.
• Basic computer literacy for digital logging software, email, and shift reports.
• Valid California driver’s license and reliable, insured auto transportation.
• Ability to walk, climb stairs, stand for extended periods, and navigate a dynamic environment.
• Strong professional boundaries, emotional resilience, and commitment to safety and de-escalation.

Nice To Haves

• Some college coursework or related certifications.
• Professional or volunteer experience in a residential facility, emergency shelter, community living program, or broader social services environment.

Responsibilities

• Monitor the site, manage visitor entry and exit logs, ensure that only authorized individuals access the facility, and conduct regular safety walk-throughs.
• Assist families in navigating community living guidelines and monitor curfews.
• Help maintain a clean, organized, home-like environment, including light cleaning and tidying shared spaces.
• Respond calmly and professionally to resident needs and sensitive crisis situations, using conflict resolution and de-escalation techniques.
• Maintain accurate daily shift logs and comprehensive incident reports.
• Participate in structured shift handovers to support team alignment.
• Interact with residents, guests, and staff with respect, cultural sensitivity, professional boundaries, and dignity.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED