Resident Monitor

Upward Bound House•Culver City, CA

1d•Onsite

About The Position

Upward Bound House (UBH) is a service provider and advocate working to end family homelessness. It offers a continuum of care to help families move from crisis housing into stable, permanent homes. The Resident Monitor supports safe, orderly, and compassionate operations in a residential setting, helping maintain a home-like environment while responding professionally to residents’ needs and crisis situations. The role involves monitoring site access and safety, supporting families with community living guidelines, maintaining accurate records, and coordinating with colleagues through shift handovers. The Resident Monitor must interact respectfully with residents, guests, and staff, including in a fast-paced environment where individuals may be experiencing illness, substance use challenges, or trauma-related stress.

Requirements

High school diploma or GED equivalent.
Excellent communication and interpersonal skills.
Ability to remain calm, focused, and effective in fast-paced or emotionally charged situations.
Comfort with light facility maintenance, cleaning tasks, and maintaining organizational tidiness.
Basic computer literacy for digital logging software, email, and shift reports.
Valid California driver’s license.
Reliable, insured auto transportation.
Strong professional boundaries and emotional resilience.
Commitment to safety and de-escalation.
Ability to walk, climb stairs, stand for extended periods, and navigate a dynamic environment.

Nice To Haves

Some college coursework or related certifications.
Professional or volunteer experience in a residential facility, emergency shelter, community living program, or broader social services environment.

Responsibilities

Monitor the site and maintain visitor entry and exit logs, ensuring that only authorized individuals access the facility.
Conduct regular safety walk-throughs.
Assist families in navigating community living guidelines and monitor curfews.
Help maintain a clean, organized, home-like environment, including light cleaning and tidying shared spaces.
Respond calmly and professionally to resident needs and sensitive crisis situations.
Use conflict resolution and de-escalation techniques when operational challenges arise.
Maintain accurate, detailed daily shift logs and comprehensive incident reports.
Participate in structured shift handovers to ensure team alignment.
Treat residents, guests, and staff with respect, cultural sensitivity, professional boundaries, and dignity.
Assist with light facility maintenance and organizational tidiness.