Resident Monitor

THE SALVATION ARMY•Greenville, SC

2d•Onsite

About The Position

The Resident Monitor oversees residents during an assigned shift to support safety, security, and compliance with house rules. The role maintains accurate records and logs, helps keep the housing facility neat and orderly, and serves as an example of grace through relationships with and encouragement of Emergency Refuge residents. The position is based at The Salvation Army Greenville, SC Area Command, and pays $10.25 per hour. The Resident Monitor completes required paperwork and enters information into the HMIS database; monitors residents and reinforces policies and procedures with the aim of instruction and development rather than punishment; opens and closes house doors at designated times; assigns and checks residents’ housekeeping and other duties; conducts campus security checks and documents activity; performs breath alcohol checks on residents entering the shelter; and inspects property brought into the facility for compliance with house rules. Work takes place in a transient lodging environment that may involve temperature variations, odors, violence, noise, disease, and dust, under mildly unsafe and uncomfortable conditions. The role involves frequent changes among sitting, standing, and walking, usually within the same building, and a limited amount of lifting or carrying light objects under 25 pounds for 5–10% of work time. Employees must meet attendance requirements. The Salvation Army describes its work as serving its mission to preach the gospel of Jesus Christ and meet human needs in His name without discrimination. Employees are expected not to undermine the organization’s religious mission.

Requirements

High school diploma or GED and one year of experience performing security or social service work preferred, or an equivalent combination of training and experience providing the required knowledge, skills, and abilities.
CPR and First Aid certification.
Knowledge of general office procedures and practices.
Knowledge of basic record-keeping practices and procedures.
Ability to communicate effectively with clients to control, lead, and motivate behavior.
Ability to work with members of the public displaying a range of behaviors.
Ability to extend grace in the face of rebellion without becoming emotionally upset.
Ability to work independently with limited supervision while following established policies and procedures.
Ability to read, write, and communicate in English.
Ability to respond quickly and calmly to emergencies, maintain control, and initiate appropriate corrective action.
Ability to meet attendance requirements.
Ability to frequently alternate among sitting, standing, and walking; travel is usually within the same building.
Ability to perform limited physical effort involving walking, standing, lifting, and carrying objects under 25 pounds for 5–10% of work time.

Nice To Haves

One year of experience performing security or social service work.

Responsibilities

Complete required paperwork and accurately enter information into the HMIS database system.
Monitor residents during an assigned shift to ensure safety and compliance with house rules, using policies and procedures to instruct and develop residents rather than punish them.
Open and close house doors at designated hours of operation.
Assign housekeeping and other tasks to residents, ensure they complete assigned duties properly, and reinforce compliance with house rules.
Address shortcomings with the aim of developing residents’ skills rather than punishing them.
Conduct assigned campus security checks, take responsive action when required, and log details and pertinent activity.
Conduct breath alcohol checks on residents entering the shelter facility.
Thoroughly inspect property brought into the facility to ensure compliance with house rules.
Help maintain the housing facility in neat and proper order.
Build relationships with and encourage Emergency Refuge residents while serving as an example of grace.