Resident Manager- Woodland Hills

PAC Properties•Los Angeles, CA

19h

About The Position

The Resident Manager maintains the property’s cleanliness, order, safety, and readiness for leasing. The role includes conducting two property walks daily, cleaning common and amenity areas, checking for maintenance and safety issues, and reporting concerns to the employer or maintenance department. The Resident Manager also monitors property systems and equipment, responds to emergencies as needed, assists with inspections, and prepares required records and reports. The position supports the leasing cycle by maintaining signs and leasing materials, preparing vacant apartments each day, and ensuring vacant units are unlocked in the morning and locked by 8 p.m. The manager receives and documents tenant complaints and interactions, forwards them to the employer, and fairly enforces house rules in accordance with employer policies.

Requirements

Great customer service and sales experience.
Great communication skills.
Ability to follow direction while working independently.
Ability to delegate and respond promptly to resident issues and concerns.

Responsibilities

Conduct two property walks each day to maintain clean, orderly, and safe premises.
Check building grounds, tour routes, and amenity areas, including the pool and exercise room, for cleanliness.
Check and clean the laundry room and carports as needed.
Identify safety issues and notify the employer.
Check leasing and directional signs and change them as needed.
Check for lease infractions, document them, and notify the employer.
Check for burned-out exterior lights and report them as appropriate.
Check for broken or leaking sprinkler heads and notify the employer.
Thoroughly clean all building common areas and amenity areas daily.
Document and report maintenance needs and requests to the maintenance department.
Inspect common-area fire extinguishers and notify the employer of expired service tags at least every six months.
Maintain and periodically adjust exterior light timers to provide adequate lighting while minimizing unnecessary energy use.
Change light bulbs in common areas when necessary.
Assist with property inspections as designated by the employer.
Shut off the building’s main water line, sprinkler-system water line, or pool water supply during plumbing emergencies or uncontrollable flooding.
Shut off the building’s main gas supply if necessary.
Reset earthquake valves for unit meters if necessary.
Reset the elevator after a power outage, if applicable.
Set a remote-controlled parking gate to manual during power outages and reset it if stuck open or closed, when applicable.
Check the flyer box and flags and put out balloons when a unit is in the leasing cycle.
Unlock vacant apartments each morning.
Wipe kitchen and bathroom countertops and fixtures in vacant apartments.
Sweep wood or tile floors daily and mop as needed.
Vacuum carpeting in vacant apartments as needed.
Open or adjust blinds in all rooms of vacant apartments.
Lock vacant apartments each evening by 8 p.m.
Receive and document tenant complaints and interactions for forwarding to the employer.
Fairly enforce house rules in accordance with employer policies.
Report unusual tenant problems to the employer.
Prepare records and reports required by the employer.