Resident Maintenance Specialist

AMH • Orlando, FL

8d • $23 - $28

About The Position

Since 2012, AMH has grown into one of the leading single-family rental companies and homebuilders in the country. The company aims to simplify the home-leasing experience through professional management and maintenance support. The Resident Maintenance Specialist helps maintain the quality and comfort of AMH properties by overseeing tenant maintenance requests and balancing cost control, customer service, and asset preservation.

Requirements

• High school diploma or GED.
• At least one year of experience in construction/maintenance, property management, logistics scheduling, or dispatching is preferred.
• Basic understanding of single-family home systems and components, including appliances and HVAC.
• Intermediate knowledge and experience with Microsoft Office and PC skills.
• Intermediate knowledge and experience with customer service software applications, VOIP phone systems, CRM, InContact, and Balto.
• Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills.
• Flexibility to work weekends and evenings if assigned.

Nice To Haves

• Experience in construction/maintenance, property management, logistics scheduling, or dispatching.
• Bilingual verbal and written skills in English and Spanish.

Responsibilities

• Oversee a portfolio of maintenance work orders, tracking progress from initiation through completion, including complex work orders.
• Assist with management of capital improvement projects and vendors.
• Collaborate with the Supervisor of Market Maintenance/Director of Property Operations, Field Schedulers, and Vendor Performance Specialist to meet service order metrics.
• Receive, review, and document maintenance requests in company systems.
• Assign work orders to internal or external resources in accordance with company guidelines.
• Approve vendor bids and manage change orders when necessary.
• Recommend vendor utilization and pricing to leadership.
• Diagnose maintenance problems and determine appropriate solutions.
• Determine the cost of proposed solutions using company guidelines.
• Dispatch clear and timely instructions to vendors to resolve maintenance problems.

Benefits

• Medical, dental, and vision insurance participation opportunities.
• Flexible spending accounts and/or health savings accounts.
• Dependent savings accounts.
• 401(k) with company matching contributions.
• Employee stock purchase plan.
• Tuition reimbursement program.
• Nine paid holidays per year.
• Paid time off accrual upon hire, at 0.0577 hours per hour worked, up to 120 hours per year.
• Eligible for quarterly bonus payments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED