Resident Director

PeakMade Real Estate • Sacramento, CA

9d

About The Position

The Resident Director leads the property’s renewal leasing program in accordance with PeakMade policies and procedures. Working closely with the Property Manager and Regional Manager, this role sets renewal ratio goals and develops plans to achieve budgeted occupancy. The Resident Director delivers outstanding customer service, develops resident retention programs, and leads and mentors the leasing staff.

The role also supports recruiting, training, marketing, resident programming, lease administration, property inspections, and daily operations. The Resident Director maintains resident and prospect relationships, monitors leasing and renewal progress, and helps ensure timely resolution of resident concerns and maintenance requests. Additional responsibilities may be assigned by the Property Manager or Regional Manager.

Requirements

• High school diploma or equivalent required.
• 1–2 years of leasing experience; multifamily or off-campus student housing experience is highly preferred.
• High energy and strong organizational skills.
• Passion for helping college students find their next home.
• Excellent verbal and written communication skills.
• Technically savvy, able to navigate various social media platforms, and familiar with Microsoft Office.

Nice To Haves

• Bachelor’s degree or proven success in a Leasing Manager position preferred.
• Sales and/or management experience in multifamily housing, hospitality, or retail industries preferred.
• Proficiency in Entrata property management software or similar property management software preferred.
• Knowledge of Entrata property management software and experience in sales and/or management in multifamily housing, hospitality, or retail industries.

Responsibilities

• Maintain excellent customer service relationships with residents, prospects, and community visitors.
• Ensure compliance with national branding, programs, and marketing goals.
• Assist with recruiting and interviewing personnel.
• Build relationships with universities and local organizations through presentations, events, and other activities.
• Assist the Property Manager with implementing safe work practices and ensuring safety programs are followed.
• Help on-site staff build relationships with external customers.
• Follow company standards for screening residency applicants and guarantors.
• Ensure the team responds to internet leads, answers prospect calls, and conducts successful property tours.
• Prepare and maintain knowledge of lease-related paperwork and processing.
• Assist residents and guarantors with online renewal paperwork and support move-in, move-out, transfer, and lease takeover processes.
• Prepare staffing schedules consistent with community needs.
• Lead the team in using marketing and resident retention strategies to increase renewal ratios and achieve or exceed occupancy goals.
• Conduct effective weekly team meetings.
• Implement and monitor lease renewal programs in collaboration with the Property Manager and Regional Manager.
• Train and motivate staff and arrange group training sessions as needed.
• Plan and implement renewal parties, guarantor property events, and competitions.
• Maintain thorough knowledge of the property and competitors’ leasing and retention efforts.
• Develop and implement resident programs and monitor lease renewal efforts with the Property Manager and Regional Manager.
• Assist the Leasing Manager with auditing lease and renewal files for key controls and bonus submissions to the Property Manager.
• Monitor leasing and renewal progress and identify areas where the Leasing Manager needs additional support.
• Maintain accurate resident activity and renewal leasing data, and perform other computer data entry as needed.
• Address complaints and resolve issues in a timely, professional manner.
• Help monitor maintenance service responses, document resident service requests, and take steps to ensure timely responses.
• Participate in quarterly, move-in, and move-out property inspections.
• Contribute to the upkeep and cleaning of the office, common areas, and model unit.
• Perform additional administrative tasks and other duties as needed or directed by the Property Manager or Regional Manager.

Benefits

• Potential monthly commission.
• Housing discount, varying by property.
• 15 days of PTO plus 2 additional Wellbeing Days.
• Up to 12 weeks of paid parental leave plus one year of diapers.
• 401(k) match.
• Wellness initiatives, health team competitions, and reward programs through the LiveWell Program.
• Employee Resource Groups.
• Leadership training and growth opportunities.
• Additional rewards and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED