Resident Director

PeakMade Real Estate • Sacramento, CA

10d • $20 - $25

About The Position

The Resident Director leads the property renewal leasing program in accordance with PeakMade policies and procedures. Working closely with the Property Manager and Regional Manager, this role sets renewal ratio goals and develops strategies to achieve budgeted occupancy. The Resident Director provides outstanding customer service, develops and maintains resident retention programs, and leads and mentors leasing staff.

The position oversees leasing and renewal activities, resident programs, staff training, marketing and retention initiatives, and related administrative work. It also supports resident satisfaction and property operations through complaint resolution, maintenance response monitoring, property inspections, and general upkeep.

Requirements

• High school diploma or equivalent.
• High energy and strong organizational skills.
• Excellent verbal and written communication skills.
• Technical ability to navigate social media platforms and familiarity with Microsoft Office.
• Passion for helping college students find their next home.

Nice To Haves

• One to two years of leasing experience in multifamily or off-campus student housing; highly preferred.
• Bachelor's degree or proven success in a Leasing Manager position.
• Sales and/or management experience in multi-family housing, hospitality, or retail industries.
• Proficiency in Entrata property management software or similar software.

Responsibilities

• Maintain excellent customer service relationships with residents, prospects, and community visitors.
• Ensure the property complies with national branding, programs, and marketing goals.
• Assist with recruiting and interviewing personnel.
• Build relationships with universities and local organizations through presentations, events, and other activities.
• Assist the Property Manager in implementing safe work practices and ensuring safety programs are followed.
• Help on-site staff build relationships with external customers.
• Follow established standards for screening residency applicants and guarantors.
• Ensure the team responds to internet leads, answers prospect calls, and conducts property tours.
• Prepare lease-related paperwork accurately and maintain thorough knowledge of lease processing.
• Assist residents and guarantors with online renewal paperwork.
• Assist residents with move-in, move-out, transfer, and lease takeover processes.
• Prepare staffing schedules consistent with community needs.
• Lead marketing and resident retention strategies to increase renewal ratios and achieve or exceed budgeted occupancy.
• Conduct effective weekly team meetings.
• Implement and monitor lease renewal programs in coordination with the Property Manager and Regional Manager.
• Train and motivate staff and conduct group training sessions as needed.
• Plan and implement renewal parties, guarantor property events, and competitions.
• Maintain knowledge of the property and competitors' leasing and retention efforts.
• Develop and implement resident programs and monitor lease renewal efforts with the Property Manager and Regional Manager.
• Assist the Leasing Manager with auditing lease and renewal files for key controls and bonus submission to the Property Manager.
• Monitor leasing and renewal progress and identify areas where the Leasing Manager needs additional support.
• Maintain accurate resident activity and renewal leasing data and perform other computer data entry as necessary.
• Address complaints and resolve issues promptly and professionally.
• Help monitor maintenance service responses to support resident satisfaction.
• Write up and file resident service requests and take steps to ensure timely responses by appropriate staff.
• Participate in quarterly, move-in, and move-out property inspections.
• Contribute to the upkeep and cleaning of the office, common areas, and model.
• Perform administrative tasks and other duties as needed or directed by the Property Manager or Regional Manager.

Benefits

• Potential monthly commission.
• Housing discount, varying by property.
• 15 days of PTO plus two additional Wellbeing Days.
• Up to 12 weeks of paid parental leave and one year of diapers.
• 401(k) match.
• Wellness initiatives, health team competitions, and reward programs through the LiveWell Program.
• Employee Resource Groups.
• Leadership training and growth opportunities.
• Additional rewards and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED