Resident Director, Lion's Den

University of Arkansas System • Fort Smith, AR

35d • Onsite

About The Position

The Lions’ Den Resident Director is a full-time live-in position that reports directly to the Assistant Dean of Students for Housing & Campus and Community Engagement. As a member of the Student Affairs staff, they are responsible for the general welfare of all students, encouraging them to maximize their intellectual growth and personal development. They are expected to positively influence, contribute to, and improve the quality of life of the residential student through the residential curriculum, implementing college policies and procedures, and by forming relationships with students in their facility.

Requirements

• Bachelor's degree with at least one-year significant experience in a student housing employment position or equivalent experience.
• Knowledge and skills related to human development, programming, conflict resolution, and the fair application of regulations.
• Other job-related education and/or experience may be substituted for part of these requirements.

Nice To Haves

• Master's degree in college student personnel, educational administration, or a related field
• Previous experience supervising resident assistants
• Previous experience working with a residence hall association
• Previous experience working with peer student conduct systems
• Excellent verbal and written communication skills
• Ability to work with diverse populations effectively
• Excellent customer service skills

Responsibilities

• Supervise 14 Resident Assistants through weekly staff meetings, scheduled 1 on 1s, monitoring programming and community development, and semester evaluations
• Participate in the development, coordination and implementation of Housing & Residential Life procedures and programs
• Coordinate the assignments, contract, and billing processes for Lion’s Den residents
• Serve as a University Conduct Administrator. Serve as a conduct officer for assigned residential area. Inform Assistant Dean of Students for Housing & Campus and Community Engagement of any issues.
• Serve in an on-call capacity with other HRL professional staff. Respond to all situations by answering phone, working with Resident Assistant On Call, and communicating with applicable staff such as the University Police Department, state and local emergency personnel, Assistant Dean of Students for Housing & Campus and Community Engagement, and other chief Student Affairs personnel
• Supervise front desk/ office operations including supervising RAs and student workers in the office, receiving mail and packages, communicating with residents and visitors, and answering the phone
• Coordinate all move in and move out times and processes. Includes inspection of each room after the students have vacated and before it is occupied again, distribution and collection of applicable housing forms, and timely communication to residents
• Ensure that the quality and cleanliness of residential area, including outdoor property, is maintained
• Work jointly with Assistant Dean of Students for Housing & Campus and Community Engagement and Director of Facilities & Environmental Safety to ensure ongoing upkeep of facilities, custodial needs, maintenance efforts, and timely responses to work order requests
• Coordinate lock and key changes with maintenance and track all key use, loss, and theft
• Conduct quarterly Health & Safety Inspections of all rooms with the help of Resident Assistants. Document all work order needs and damage. Address any conduct violations. Implement, interpret, and continually develop HRL policies as stated in the Residential Handbook and Student Code of Conduct
• Serve as a Campus Security Authority (CSA) by understanding and following FERPA, Title IX, and the Clery Act as they pertain to on campus situations. Serve as a mandatory reporter and be trained in Title IX policy.
• Serve as first-level contact for parents regarding student housing needs and resident concerns
• Coordinate room changes and consolidation throughout the year
• Assist residents with approved ADA accommodations based on need
• Maintain residential area budget
• Establish Resident Assistant On Call schedule by ensuring staff availability for evenings, nights, and weekends
• Advise the Residence Hall Association
• Serve as coordinator for all Resident Assistant hiring and training
• Hire, train, and supervisor Lion’s Den desk workers
• Adhere to the University of Arkansas – Fort Smith Employee Handbook
• Requires consistent on-time attendance
• Responsible for maintaining a positive work atmosphere by acting and communicating in a manner to foster teamwork and to provide leadership to subordinates.
• Identify student rooms to serve as tour rooms for Admissions and ensure those rooms are ready when needed
• Attend all University trainings, as required
• Take part in university and/or departmental committees as required by the department of Student Affairs or for professional development
• Assist in development and implementation of campus emergency and crisis management procedures, programs, and services
• Maintain confidentiality of all student information
• Review and create reports on an as-needed basis
• Other duties as assigned.

Benefits

• University contributions to health, dental, life, and disability insurance
• Tuition waivers for employees and their families
• 12 official holidays
• Immediate leave accrual
• Choice of retirement programs with university contributions ranging from 5 to 10 percent of employee salary
• Furnished apartment to include utilities, wired and wireless internet, reserved parking space, unlimited meal plan, $1,000 in Lion's Cash

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level