Resident Care Manager

Cedarhurst of Columbia • Columbia, MO

3h • Onsite

About The Position

The Resident Care Manager oversees and coordinates resident care and the care staff team to promote high standards of service, safety, and resident satisfaction. Reporting directly to the Director of Nursing, the role leads individualized care planning, staff supervision and development, and compliance with company policies and regulatory requirements. The manager serves as a link among residents, families, staff, and community leadership, supporting residents’ physical, emotional, and psychosocial well-being through a resident-centered approach. The position combines administrative oversight, direct care, and staff development while promoting dignity, independence, and quality of life.

The role also supports resident-directed programming, orientation, activities, and psychosocial care. It includes managing care staff schedules and coverage, providing hands-on care when needed, and completing nursing day-to-day duties during scheduled floor nurse shifts. The manager works with residents, families, employees, volunteers, and community partners, and supports communication, conflict resolution, and a collaborative environment.

Cedarhurst Senior Living describes itself as a provider of senior living communities focused on exceptional care and personalized services. Its stated team values include passion, trustworthiness, empathy, positivity, respect, and approachability. The company offers training and opportunities for personal and professional growth, including promotion from within. Employment offers are contingent on successful background and drug screening, required health assessments, and use of designated PPE as required by policy and law.

Requirements

• Associate degree and at least 2 years of experience preferred, or at least 4 years of relevant experience.
• Demonstrated proficiency with common digital tools and applications, including Microsoft Outlook, Excel, and Word; web-based platforms; electronic health record systems; and applicable HR systems.
• Ability to walk or stand for extended periods and move throughout the community, resident apartments, and other areas.
• Ability to communicate effectively and identify and interpret written information.
• Ability to lift up to 50 pounds independently and up to 200 pounds with assistance.
• Follow infection prevention and control protocols, including use of PPE when necessary.
• Stay current on training and ongoing education and pursue continuous learning.

Nice To Haves

• CNA or CMT certification.
• CPR or BLS certification.
• Experience in a similar role, preferably in a senior living community or healthcare setting.

Responsibilities

• Develop and facilitate resident-directed programming, under the direction of the Director of Nursing and Executive Director, to meet residents’ assessed needs, interests, and capabilities.
• Assess residents’ needs upon move-in and incorporate activity goals into individualized service plans.
• Help coordinate resident orientation and identify potential changes or concerns in residents’ individualized service plans.
• Work with staff, volunteers, residents, families, and extended communities to provide a well-rounded psychosocial care model consistent with company direction.
• Provide leadership and education to care staff and families about residents’ service plans and dementia-care best practices.
• Mentor staff and volunteers, provide care training to meet residents’ needs, and ensure resident care programs are implemented.
• Coordinate care staff schedules, provide hands-on care as needed, and ensure adequate coverage.
• Organize and conduct care staff orientation, mentorship, and ongoing training.
• Ensure excellent resident care across all care levels in the community.
• Participate in preparing monthly calendars and/or newsletters as requested.
• Encourage, assist with, and participate in resident activities.
• Conduct or participate in care staff interviews and onboarding.
• Provide input on care staff performance and coordinate with the Director of Nursing on performance reviews.
• Implement orientation and training for new care staff.
• Assess and complete day-to-day nursing duties during scheduled floor nurse shifts.
• Understand and effectively carry out responsibilities associated with resident care roles.
• Promote each resident’s physical, personal, and emotional well-being and support their return to the maximum possible level of self-care and independence.
• Understand residents’ advance directives and follow their wishes.
• Ensure community staff communicate effectively with residents’ families about residents’ physical, personal, and emotional well-being.
• Create and manage the department schedule through the Attendance on Demand platform, ensuring coverage aligns with the labor budget and AOD expectations and guidelines.
• Collaborate with others, take management direction, show initiative, and engage in conflict intervention and resolution for residents, families, employees, and others as needed.
• Perform other duties as assigned.
• Follow infection prevention and control protocols, including use of PPE when necessary.
• Participate in staff activities that foster teamwork, unity, and morale, and remain current with required training and ongoing education.

Benefits

• Medical insurance.
• Life insurance.
• Long-term disability coverage.
• 401(k) plan with company match after one year of service for eligible employees.
• GROW Points rewards system.
• Exclusive Skechers shoe discounts.
• Early paycheck access.
• Comprehensive training and opportunities for personal and professional growth, including promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree