Resident Care Manager

Cedarhurst of Des Peres•Des Peres, MO

About The Position

The Resident Care Manager oversees and coordinates resident care and the care staff team to promote high standards of service, safety, and resident satisfaction. Reporting directly to the Director of Nursing, the manager develops individualized care plans, supervises and mentors care staff, and supports compliance with company policies and regulatory requirements. The role connects residents, families, staff, and community leadership while promoting residents’ physical, emotional, and psychosocial well-being, dignity, independence, and quality of life. It combines administrative oversight, direct resident care, and staff development.

Requirements

Associate degree and at least 2 years of experience, or at least 4 years of relevant experience.
Demonstrated proficiency with common digital tools and applications, including Microsoft Outlook, Excel, and Word, web-based platforms, electronic health record systems, and applicable HR systems.
Ability to walk or stand for extended periods and move throughout the community, resident apartments, and other areas.
Ability to occasionally stoop, kneel, crouch, crawl, climb, or balance.
Ability to communicate effectively and identify and interpret written information.
Ability to lift up to 50 pounds independently and up to 200 pounds with assistance.
Ability to follow infection prevention and control protocols, including use of PPE when necessary.
Required to complete a background check and drug screening, participate in required health assessments such as TB testing or physical evaluations, and use designated PPE as required by company policy and applicable law.

Nice To Haves

Associate degree and 2 or more years of experience, or 4 or more years of relevant experience (the posting describes these qualifications as preferred).
CNA or CMT certification.
CPR or BLS certification.
Experience in a similar role, preferably in a senior living community or healthcare setting.

Responsibilities

Develop and facilitate resident-directed programming, under the direction of the Director of Nursing and Executive Director, to meet residents’ assessed needs, interests, and capabilities.
Assess residents’ needs upon move-in and incorporate activity goals into individualized service plans.
Help coordinate resident orientation and identify potential changes or concerns in residents’ individualized service plans.
Collaborate with staff, volunteers, residents, families, and extended communities to provide psychosocial care consistent with the company’s care direction.
Educate care staff and families about residents’ individualized service plans and dementia-care best practices.
Mentor staff and volunteers, provide care training tailored to residents’ needs, and ensure resident care programs are implemented.
Coordinate care staff schedules, provide hands-on care as needed, and ensure adequate staff coverage.
Organize and conduct care staff orientation, mentorship, and ongoing training, including new-hire orientation and training.
Ensure excellent resident care across all care levels in the community.
Participate in preparing monthly calendars and/or newsletters as requested, and encourage, assist with, and participate in resident activities.
Participate in care staff interviews and onboarding; provide input on staff performance and coordinate performance reviews with the Director of Nursing.
Assess and complete day-to-day nursing duties during scheduled floor nurse shifts, and understand and carry out resident care responsibilities.
Promote residents’ physical, personal, and emotional well-being and, when possible, support their return to their maximum level of self-care and independence.
Understand and follow residents’ advance directives and wishes.
Ensure community staff communicate effectively with residents’ families about residents’ physical, personal, and emotional well-being and care.
Create and manage the department schedule through the Attendance on Demand platform, ensuring adequate coverage within the labor budget and compliance with platform expectations and guidelines.
Collaborate with others, take direction from management, take initiative, and engage in conflict intervention and resolution for residents, families, employees, and others as needed.
Perform other duties as assigned.
Follow infection prevention and control protocols, including using personal protective equipment when necessary.
Participate in staff activities that foster teamwork, unity, and morale, and keep current with training and ongoing education.