Resident Care Coordinator

Burlington Health and Rehabilitation Center•Burlington, WI

39d•Onsite

About The Position

We are seeking a compassionate and organized Resident Care Coordinator to enhance the experience of our residents and their families. This role serves as a key point of contact, ensuring residents feel welcomed, supported, and comfortable throughout their stay—from admission to discharge.

Requirements

High school diploma or equivalent required
Strong communication and interpersonal skills
Highly organized with attention to detail
Ability to multitask in a fast-paced environment
Compassionate, patient, and resident-focused attitude
Ability to work under stress and in emergency situations

Nice To Haves

Associate degree preferred
Experience in healthcare, hospitality, or customer service preferred
Previous experience in healthcare helpful, but not necessary

Responsibilities

Ensure all open rooms are clean, staged, and move-in ready
Coordinate closely with Admissions, Marketing, and Social Services for upcoming admissions and discharges
Conduct routine rounds to address resident needs and requests
Maintain clean, organized, and welcoming common areas
Communicate effectively with residents and families, providing information or coordinating follow-ups
Conduct follow-up calls with families (“Caring Partner” calls)
Confirm required equipment (oxygen, wheelchair, etc.) is ready prior to arrival
Greet new residents and families upon admission
Assist with inventory of belongings
Assist with clothing labeling
Assist with orientation to services and amenities
Help complete admission documentation with families
Coordinate discharge readiness and timing
Conduct a brief resident satisfaction survey
Coordinate post-discharge room turnover with housekeeping and admissions