Resident Care Coordinator

Brookdale Senior Living Inc.•High Point, NC

About The Position

The Resident Care Coordinator provides direct supervision of caregiving within the community and helps ensure residents are treated with respect and dignity, individual needs are recognized, independence is encouraged, and the community maintains a homelike atmosphere. The role supports resident health and wellness, staff performance and training, medication management, staffing coverage, documentation, safety, and communication with residents’ families and community professionals. The position shares on-call duties as required. Brookdale describes its workplace as focused on hospitality, neighborliness, resident and family comfort, social connection, clinical care, and associate growth. The company offers professional development and ongoing health and wellness programs. Benefits vary by employment status; temporary associates are not benefits eligible but may participate in the company’s 401(k) program.

Responsibilities

Provides direct supervision of resident care staff, including monitoring job performance, collaborating with community leadership on performance evaluations, coaching and counseling associates, and conducting and documenting corrective action as needed.
Coordinates ongoing training and education for resident care staff.
Verifies associate hours on time cards and weekly hours reports; completes nursing schedules to provide appropriate coverage within budget; arranges replacement staffing when necessary; and maintains records of changes, requests, and irregularities.
Observes residents’ health status, addresses concerns within scope of practice, and promptly reports significant changes, medication or treatment reactions, and significant incidents to the Health and Wellness Director or designee.
Assists the Health and Wellness Director or designee with medication management, pharmacy orders, and required records; ensures medications are properly stored and medication carts, cupboards, and rooms are maintained according to standards.
May administer medication when within scope of practice and may regularly review the capabilities of residents who self-administer medications, in accordance with state regulations.
Monitors staff medication administration, including frequent audits of medication administration records (MAR).
Observes residents, records significant reactions, notifies community leadership of conditions and reactions to drugs or treatments and significant incidents, and responds promptly to residents’ emergency calls.
Communicates with families about residents’ personal needs and achievements; reminds families about scheduled physician, dental, or eye appointments; assigns vital signs to associates and monitors compliance; and ensures in-house ancillary medical services are scheduled and followed through.
Assists with organizing and developing service plan reviews with appropriate resident care team members and families.
Participates in maintaining resident charts, including reviewing resident assistant documentation, monthly MAR reviews, setting up new resident records, and thinning records appropriately.
Participates in department quality improvement activities, including completing quality assurance surveys as assigned by community leadership.
Performs daily, weekly, and monthly safety and infection control checks of the home and grounds, assisting community leadership with resident health and safety.
Participates in community functions, including family socials and open houses, and communicates with community professionals.
Shares on-call duties as required.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates outside California
Optional identity theft protection
Pet insurance
Paid time off (full-time only)
Paid holidays (full-time only)
Company-provided life insurance (full-time only)
Adoption benefit (full-time only)
Short- and long-term disability (full-time only)
Flexible Spending Accounts (full-time only)
Health Savings Account (full-time only)
Optional life and dependent life insurance (full-time only)
Optional accident, critical illness, hospital indemnity insurance, and legal plan (full-time only)
Tuition reimbursement (full-time only)
Advance of naturalization application fees up to $725, less applicable taxes and withholding, for qualified associates who have been employed for at least one year
Professional development
Ongoing health and wellness programs