Resident Care Coordinator

TerraBella Pheasant Ridge•Roanoke, VA

17d•Onsite

About The Position

TerraBella Senior Living is hiring a Resident Care Coordinator for its Pheasant Ridge community. The role coordinates resident care needs, including drafting schedules; maintaining required logs, such as physician appointment and pharmacy logs; organizing clinical records; and retrieving signed physician orders. The coordinator assists the Director of Health & Wellness with training Care Managers and Medication Technicians. When the Director is absent, the coordinator supervises and delivers resident care services in accordance with TerraBella expectations, policies, procedures, and state regulations. The position also supports medication administration, resident documentation, staffing and scheduling, staff orientation, resident appointments and transportation, dining services, and emergency response. The coordinator helps protect residents’ rights and maintain compliance with applicable care requirements. Weekend call is shared in rotation with other managers, participation in the Manager on Duty Program is required, and overtime may be required in emergency situations.

Requirements

Meet the minimum criteria to perform as a Supervisor in Charge in North Carolina.
Be a licensed Medication Technician or CNA.
Possess excellent written and verbal communication skills.
Express or demonstrate an interest in working with the senior population.
Demonstrate a warm, outgoing, and compassionate personality.
Demonstrate deep moral integrity, maturity, and leadership skills.
Have knowledge of community agencies and appreciation for residents’ social and life-history status.

Nice To Haves

At least one year of experience as a CNA is preferred.

Responsibilities

Ensure resident-care staffing meets regulatory and company requirements; prepare a four-week rolling schedule for the Director of Health & Wellness to approve at least one week before the posting due date.
Maintain the resident-care scheduling book and record approved time-off requests on the scheduling calendar.
File resident-record documents daily in chronological order and review them for dates, verification, and physician signatures when appropriate.
Retrieve signatures for verbal orders, ensuring physician-signed orders are returned within 14 days of receipt.
Conduct weekly medication-cart audits when a Support Nurse cannot do so, and submit audit sheets to the Director of Health & Wellness and Executive Director for review.
Assist with data collection and reporting as requested.
Review medication administration daily to ensure medications are administered accurately and on time; provide support or training during medication passes as needed.
Precept new team members and ensure they comply with policies and procedures relevant to their roles before completing orientation.
Take physician orders according to the medication-order process and maintain records of order transcription and verification.
Protect residents’ rights; provide emergency treatment when required and notify the physician and family or responsible party.
Complete resident, staff, and visitor incident and accident reports.
Notify the Director of Health & Wellness of changes in residents’ conditions and unusual or abnormal observations; when the Director is absent, notify the physician directly.
Document changes in condition and physician communications in resident records and the 24-hour shift report.
Schedule appointments and arrange resident transportation for diagnostic, therapeutic, dental, and medical services.
Ensure compliance with the physician visit log process and procedures.
Understand and implement the community Fire Safety and Disaster Plan and evacuation procedures during drills and emergencies.
Perform other duties assigned by the Director of Health & Wellness.
Conduct an initial review of monthly Medication Administration Record verification to ensure orders are compliant.
Assist the Director of Health & Wellness in ensuring compliance with required logs, policies, and procedures related to medication administration.
Ensure care staff understand their responsibilities for dietary services, including meal service, pouring water at every meal, and providing each resident with the correct diet as indicated on the posted diet board.
Assist with serving residents during meals and circulate through Assisted Living and Memory Care dining rooms.
Conduct building rounds at the beginning and end of each shift to evaluate care and ensure residents’ needs are met.
Work overtime in emergency situations when required.
Set a positive example for residents and staff through appearance, conduct, and interest in the job.
Take weekend call in rotation with other managers.
Participate in the Manager on Duty Program.