Resident Assistant - Full-Time

Miriam's Kitchen • Washington, DC

18d • Onsite

About The Position

The Resident Assistant is an in-person, on-site member of an interdisciplinary team at Miriam’s Kitchen’s Bridge Housing program. The role supports residents of E Street, promotes building safety, enforces program rules, participates in emergency response, and communicates with case managers to help ensure residents receive needed case management services. Bridge Housing is a non-congregate program intended to help residents transition to permanent housing within 3–6 months. The program serves up to 190 adults of all genders and operates 24/7, with residents primarily staying in semi-private, dormitory-style rooms. Residents are referred through city systems.

The available schedule is Tuesday through Saturday, 3 p.m. to 11 p.m. The position pays $23–$25 per hour. Miriam’s Kitchen works to end chronic homelessness in Washington, DC, advocating for permanent supportive housing while providing healthy meals and social services to people experiencing chronic homelessness.

Requirements

• High school diploma or equivalent.
• Familiarity with the homeless services and housing landscape in Washington, DC.
• Strong interest in and commitment to ending chronic homelessness in DC.
• Strong communication skills and a sense of boundaries.
• Understanding of the structural and systemic causes of homelessness.
• Ability to lift and/or carry up to 25 pounds, with or without reasonable accommodation.
• Ability to walk throughout the facility for an 8-hour shift and frequently climb stairs, with or without reasonable accommodation.
• Comfort operating computers, entering information into a database, and documenting case notes.
• Prior experience in services related to homelessness, mental health, substance use, HIV/AIDS, and/or case management, including the ability to connect with individuals experiencing mental health and substance use challenges.
• Flexibility, openness, and comfort working in a fast-paced environment with residents of diverse backgrounds and lived experiences.

Nice To Haves

• Proficiency in Spanish.

Responsibilities

• Develop positive rapport with each resident through routine contact and communication.
• Provide roving coverage throughout the facility.
• Complete care coordination tasks, including service referrals and residency forms.
• Assist with implementing case plans and document client interactions in HMIS.
• Immediately report serious incidents, allegations, and sensitive program information to the Operations Manager.
• Complete incident reports.
• Coordinate with the case management team to ensure required service delivery is documented and identify strengths and weaknesses in data entry and quality.
• Respond to immediate client needs, help de-escalate crises and resolve conflicts, and enforce program rules.
• Conduct room inspections under program rules to ensure cleanliness.
• Participate in program team, staff, and supervision meetings as required or requested by contracts.
• Build and maintain quality working relationships with colleagues and internal and external stakeholders.
• Participate in program quality-improvement activities to improve policies, procedures, and client and program outcomes.
• Attend all required trainings under contract requirements.
• Adhere to agency policies and procedures.
• Perform other duties as assigned.

Benefits

• For full-time employees: 100% employer-paid medical, dental, and vision insurance.
• For full-time employees: generous medical coverage for dependents.
• For full-time employees: 100% employer-paid short-term disability, long-term disability, and life insurance.
• For full-time employees: employer retirement contributions.
• For all team members: generous annual paid leave based on hours worked.
• For all team members: annual professional development funds.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED