Resident Assistant, Full-Time

ACTS • Triangle, VA

10d • Onsite

About The Position

The full-time Resident Assistant supports ACTS’ Domestic Violence and Sexual Assault Services programs by ensuring the safety and comfort of shelter residents and providing support and trauma-informed care to people affected by domestic violence and sexual assault. The role manages the shelter’s daily operations and answers the crisis hotline during the shift. It is an essential, client-contact position based in Dumfries, Virginia. The schedule consists of three 12.5-hour shifts per week, days and/or overnights, with flexibility required. Shifts include holidays, and additional hours are required for mandatory staff meetings and occasional extra shifts. The position is non-exempt, requires participation in the shelter on-call schedule, and does not require driving or a personal vehicle.

Resident Assistants remain on premises and available to clients throughout their shifts unless relieved with supervisor permission. They oversee shelter routines, resident intake and orientation, records and data entry, facility cleanliness, meals, supplies, donations, and coordination with specialists and case managers. Training in CPR, First Aid, airborne and bloodborne pathogens, domestic violence, sexual assault, NARCAN, and food handling is provided by ACTS and is mandatory.

The position pays $19.16 per hour, with an additional $0.50 per hour for qualifying bilingual ability in English and Spanish, French, or Arabic, and an additional $0.50 per hour for a graduate degree of value to ACTS. The job description’s effective date is October 30, 2026.

Requirements

• High school diploma or equivalent.
• Excellent team orientation, demonstrated through a positive attitude, self-motivation, and resourcefulness.
• Strong client orientation and compassion.
• Strong dedication to maintaining confidentiality.
• Ability to establish and maintain professional boundaries with clients.
• Ability to present a professional, courteous, and helpful demeanor to clients, coworkers, and the public.
• Ability to meet physical requirements, including bending, squatting, pushing, pulling, lifting up to 50 pounds, twisting, kneeling, and standing or sitting for long periods.
• Flexibility to work days and/or overnight shifts, including holidays, and to work additional hours for mandatory meetings and occasional extra shifts.
• Ability to remain on premises and available to clients during the shift, and to participate in the on-call schedule.

Nice To Haves

• Bilingual ability in English and Spanish, French, or Arabic.
• Experience working with domestic violence or sexual assault victims, complex trauma services, or homelessness.
• Coursework in higher education in a human services field such as trauma, counseling, or social work.

Responsibilities

• Remain on the premises and alert and available to clients for the entire shift unless relieved with supervisor permission.
• Provide support and trauma-informed care to shelter residents who have experienced domestic violence or sexual assault.
• Answer the crisis hotline, provide support, advocacy, and crisis intervention, assess high-danger calls, and place victims in the shelter when necessary.
• Maintain the case management system and client records, track relevant statistical data, and enter data into VADATA and other assigned systems.
• Attend regular staff and supervision meetings outside regular shift hours.
• Oversee daily shelter activities and enforce house rules; conduct room checks at the start of each shift and house checks several times during each shift.
• Maintain a clean, welcoming residential environment; prepare rooms for clients, stock bathrooms, sanitize vacant rooms, and clean common areas daily and other areas as needed.
• Conduct shelter intakes according to procedures and coordinate with specialists and case managers when receiving clients.
• Orient new residents by completing RA intake, reviewing rules and chores, giving a shelter tour, and ensuring access to basic personal-care items and other necessities.
• Assist residents with daily needs, including distributing medication, baby-care items, personal-care supplies, and food from locked storage, and coordinating cab services when needed.
• Prepare and monitor the chore chart, ensure chores are assigned and completed, and issue warnings when necessary.
• Assist case managers with tasks that help clients meet their goals and end the cycle of violence.
• Assist residents with meal planning and prepare or cook meals for residents when needed.
• Organize, sort, store, and distribute donations.
• Conduct exit interviews according to shelter procedures.
• Report needed repairs or equipment replacement to the Shelter Supervisor and/or Director.
• Participate in and comply with the shelter on-call schedule.
• Complete mandatory ACTS-provided training in CPR, First Aid, airborne and bloodborne pathogens, domestic violence, sexual assault, NARCAN, and food handling.

Benefits

• Compact work schedule that frees up the rest of the week and reduces travel costs.
• Health insurance options with a generous employer contribution.
• 403(b) matching.
• Paid vacation and sick leave.
• Personal time and paid lunch.
• Birthday time off.
• Additional time off from December 25 through January 1.
• Free award-winning training.
• Opportunity to earn CPR, First Aid, airborne and bloodborne pathogens, domestic violence, sexual assault, NARCAN, and other certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED