Part Time Bilingual Resident Assistant
About The Position
We are currently seeking a Part Time Bilingual Resident Assistant for our Sunrise Mobile Home Park located at 799 Clearlake Road Cocoa, FL 32922. This position involves issuing resident violations daily and following up on corrections weekly based on home standards. Approximately 90% of the role is spent outdoors inspecting homes in the community, with 10% dedicated to administrative work in the office. The role requires exceptional face-to-face resident customer service, the ability to discuss violations in detail, and a firm adherence to company policy and processes. The goal is to ensure 100% resident compliance with all community rules and regulations and resident violations, while also achieving a 95% customer satisfaction rate. Maintaining an organized and productive office space is also a key responsibility.
Requirements
- Bilingual in Spanish
- 1-2 years of experience within customer service, preferably in compliance related matters
- Ability to legally operate a motor vehicle (drive to different locations on the property) with a valid driver’s license
- Ability to be very active - walking, bending, standing and lifting up to 50 pounds
- Executes on tasks efficiently and meets necessary deadlines
- Strong attention to detail
- Sets high standards for themselves and for our residents
- Strong written, oral, interpersonal communication skills, including telephone skills/etiquette
- Willingness to learn new computer platforms to get the job done
- Willingness to read and understand rules and regulations and standards of the community and company
Responsibilities
- Issue resident violations daily and follow up with correction of the violations weekly based on home standards
- Inspect homes in the community (90% outside, 10% in office)
- Provide exceptional face to face resident customer service
- Discuss violations in detail
- Be firm with company policy and processes
- Ensure 100% resident compliance with all community rules and regulations
- Ensure 100% compliance with all resident violations
- Reach a 95% customer satisfaction rate
- Maintain an organized and productive office space 100% of the time
Benefits
- Medical, Dental, and Vision benefit plan offerings for you and eligible family members
- 401(k) retirement plan, with a company match
- 13 Paid Holidays Off, which includes getting your birthday off
- Robust Paid Time Off (PTO) and Wellness PTO
- Maternity/Paternity Leave
- A schedule that is flexible to your needs and the needs of the property
- Ongoing training and internal growth opportunities
- The ability to provide feedback in many different forms to many different people
- A workplace that CARES about their team members, where you aren’t just a number in the organization, but a person who is treated with respect and can openly share their ideas to make the workplace better
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
