Resident Advocate
About The Position
The Resident Advocate provides supportive services and maintains a secure, safe environment for residents at Mission Heights Supportive Housing Program, a 14-bed lodge and two accompanied two-bedroom apartments in Columbia Heights, Minnesota. The program serves adults age 18 and older of all genders, including people experiencing homelessness, substance use, mental illness, domestic violence, or other trauma, and offers a healing-centered place of belonging. The role includes maintaining resident confidentiality, monitoring medication, assisting with transportation and meals, answering calls, conducting random drug and alcohol screenings, checking on residents and documenting their status, providing crisis intervention, and completing clerical tasks. The Resident Advocate also supports resident intakes, goal-setting, advocacy, groups, and recreational activities, and works with people from diverse backgrounds with awareness of culturally specific resources. Shifts alternate weekly between 7 a.m.–3 p.m. and 3 p.m.–11 p.m. Compensation is $17 per hour depending on experience and qualifications, with a $0.40 differential for overnight shifts and a $0.50 differential for weekend shifts.
Requirements
- Understanding and sensitivity to challenges encountered by people experiencing homelessness, mental illness, and substance use disorder.
- Excellent working knowledge of AA/NA and other recovery programs.
- Computer proficiency, including email, internet navigation, and basic data entry in a database system.
- Ability to work well with people from diverse racial, cultural, social, and economic backgrounds.
- Awareness of culturally specific resources.
- Ability to lift and carry up to 25 pounds and to bend, stoop, kneel, and climb or descend flights of stairs.
- Understanding of substance use disorder and the needs of residents in recovery.
Responsibilities
- Know emergency procedures and related forms, and attend quarterly emergency-procedure reviews.
- Maintain resident confidentiality in accordance with confidentiality laws.
- Uphold program and Missions Inc. policies and procedures.
- Attend staff meetings and in-service training.
- Assist with resident transportation.
- Answer incoming telephone calls.
- Monitor medication and record discrepancies in daily and medication logs.
- Conduct random urinalysis drug and alcohol screenings.
- Visually check residents and document their status.
- Complete a building check three times per shift.
- Conduct bedroom inspections.
- Provide individual and group advocacy with social services, economic assistance, mental health, medical, and criminal justice systems on behalf of residents.
- Coordinate recreational and group activities with residents.
- Complete resident intakes and orient new residents to the program.
- Assign rooms and distribute linens and personal items to new residents.
- Provide information about available resources and options to help residents design goals and objectives.
- Review goals sheets biweekly with assigned residents and document progress notes.
- Update resident progress notes with other pertinent information as needed.
- Complete pre-admission interview forms with potential residents and coordinate intakes.
- Develop and maintain resource information.
- Facilitate groups.
- Complete clerical and other tasks as requested by the Program Manager.
- Provide supportive services and help maintain a secure, safe environment for residents.
- Assist with meals and provide crisis intervention.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
