Resident Advocate, Avivo Village On-Call
About The Position
Avivo Village is a low-barrier harm reduction shelter offering safe, private shelter units and support for people experiencing homelessness, including individuals facing mental health, substance use, and trauma-related challenges. Avivo’s Ending Homelessness Division provides culturally responsive, trauma-informed, harm reduction-based services and connections to housing and health services. The On-Call Resident Advocate provides direct support to residents, monitors wellness and safety, responds to crises, distributes meals and harm reduction supplies, and helps maintain the Village. The role contributes to a welcoming, safe, and clean community and supports residents through moves, discharges, and care transitions. Staff are expected to uphold Avivo’s values of Absolute Dignity, Leaning into Curiosity, and Radical Welcome.
Requirements
- High school diploma or equivalent.
- Two years of experience supporting individuals with long-term homelessness, mental health needs, or substance use challenges.
- Commitment to harm reduction, housing-first, and inclusive care models.
- Strong communication and collaboration skills.
- Ability to de-escalate conflict and remain calm under pressure.
- Ability to clear background checks.
- Willingness to work a flexible schedule, including evenings and weekends.
- CPR certification or willingness to obtain it.
Nice To Haves
- Coursework in health or human services.
- Lived experience, which is recognized and valued.
Responsibilities
- Engage residents through daily support, activities, and wellness checks.
- Respond to crises compassionately, including administering Narcan, calling emergency services, and using trauma-informed approaches.
- Monitor the safety and cleanliness of rooms, bathrooms, and common areas.
- Provide meals and uphold food safety standards.
- Support residents during transitions, including discharges, move-ins, and receiving care.
- Help maintain a safe, welcoming, and clean facility, inside and out.
- Uphold the values of Absolute Dignity, Leaning into Curiosity, and Radical Welcome in every interaction.
Benefits
- Medical and dental plans
- Health Savings Account (HSA)
- Dependent Care Flexible Spending Account (FSA)
- Nice Healthcare, including chat, video visits, and in-home primary care visits
- Basic Life/AD&D and Voluntary Life/AD&D
- Long-term disability
- Option to purchase critical illness, accident insurance, and short-term disability
- 401(k) plan
- 10 paid holidays
- Generous paid time off
- Flexible schedule
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What This Job Offers
Education Level
High school or GED
