On Call Advocate (Part-Time)

Community Violence Intervention Center • Grand Forks, ND

11h • Remote

About The Position

The On Call Advocate is a part-time, non-exempt role reporting to the Director of Crisis Intervention. The position provides crisis intervention and advocacy for domestic violence and sexual assault clients, responding to crisis-line contacts and emergencies. On-call shifts are fully remote across the Grand Forks community and take place during evenings, weekends, and daytime hours when the agency is closed. Advocates may attend to personal activities while on call but must be prepared to respond promptly when called. The role may require travel to emergency rooms, hotels, and other locations for client support or business-related errands; on rare occasions, the advocate may transport clients receiving emergency services.

Compensation is $3.10 per hour for on-call coverage and $15.00 per hour for direct calls and responses, with a 3% increase to the direct-call rate after the six-month initial evaluation period. Holiday pay is provided when scheduled to work CVIC-observed holidays. The agency provides an iPad for access to software and resources.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and access to personal transportation.
• Willingness and ability to respond promptly to emergency-room calls, hotel placements, and other business-related errands.
• May be required on rare occasions to transport clients receiving emergency services.

Responsibilities

• Assess situations reported to the agency’s 24-hour crisis line and make appropriate decisions to support client safety.
• Respond to Altru’s emergency room and/or the Grand Forks Police Department for domestic violence or sexual assault emergencies and shelter placements.
• Assist clients with arrangements for safe housing, food, and other necessities.
• Use professional listening skills to help clients evaluate their situations and identify possible courses of action.
• Provide victims with support, safety planning, resources, and information about the criminal justice system during phone calls or emergency-room responses.
• Provide referrals to community agencies and services, including social services, mental health agencies, alcohol treatment centers, job services, food pantries, housing, educational institutions, and other emergency assistance services.
• Maintain accurate and complete records, including client-contact documentation, call logs, and timesheets, for timely submission in accordance with established procedures.
• Attend monthly team meetings and one-on-one supervision.

Benefits

• Holiday pay when scheduled to work CVIC-observed holidays.
• Agency-issued iPad for access to software and resources.
• 3% increase to the direct-call rate after the six-month initial evaluation period.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED