On Call Advocate (Part-Time)

Community Violence Intervention Center • Grand Forks, ND

2d • Remote

About The Position

The On Call Advocate is a part-time, non-exempt position reporting to the Director of Crisis Intervention. The role provides crisis-line support and in-person responses for people experiencing domestic violence or sexual assault, including emergency-room and police-department responses and shelter placements. On-call shifts are fully remote across the Grand Forks community and take place during evenings, weekends, and daytime hours when the agency is closed. Advocates must remain prepared to respond promptly when called. The role also provides client advocacy, safety planning, referrals to community services, and timely documentation.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and access to personal transportation.
• Willingness to respond promptly to emergency-room calls, hotel placements, and other business-related errands.
• May be required on rare occasions to transport clients receiving emergency services.

Responsibilities

• Assess situations reported to the agency’s 24-hour crisis line and make appropriate decisions to ensure the safety of domestic violence and sexual assault clients.
• Respond to Altru’s emergency room and/or the Grand Forks Police Department for domestic violence or sexual assault emergencies and shelter placements.
• Help clients arrange safe housing, food, and other necessities.
• Use professional listening skills to help crisis-line callers evaluate their situations and identify possible courses of action.
• Provide victims with support, safety planning, and resources during phone calls or emergency-room responses, and provide information about the criminal justice system.
• Refer clients to community agencies and services, including social services, mental health agencies, alcohol treatment centers, job services, food pantries, housing, educational institutions, and other emergency assistance services.
• Maintain accurate and complete client-contact records, call logs, and timesheets, submitting documentation on time according to established procedures.
• Attend monthly team meetings and one-on-one supervision.

Benefits

• $3.10 per hour for on-call coverage.
• $15.00 per hour for direct calls and responses.
• A 3% increase to the direct-call rate after the six-month initial evaluation period.
• Holiday pay when scheduled to work any CVIC-observed holidays.
• Agency-issued iPad for access to software and resources.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED