Resident Advocate - SNF/Clearfield

ROCKY MOUNTAIN CARE GROUP•Clearfield, UT

3d•Onsite

About The Position

The Resident Advocate assists with the planning, organization, implementation, evaluation, and direction of the facility’s Social Services Department in accordance with applicable federal, state, and local requirements and facility policies. The role supports medically related social services for residents and works with the Social Services Director, Social Worker, Social Services Consultant, Nursing Home Administrator, and other departments. No employees report to this position. The Resident Advocate supports resident assessments and care planning, discharge planning, advance care planning, resident rights, grievance resolution, access to resources and treatment, and communication between residents, their representatives, and facility staff. The position also documents social services activities, coordinates with facility departments, participates in meetings and quality-improvement activities, and follows facility safety, confidentiality, compliance, and emergency procedures. The position is at Rocky Mountain Care-Clearfield in Clearfield, Utah. The listed job shift is day, and the position type is full-time/part-time. A high school diploma or equivalent is required.

Requirements

High school diploma or equivalent.
Ability to read, write, speak, and understand English.
Effective verbal and written communication skills and sound judgment.
Basic computer skills.
CPR certification and first-aid training.
Ability to make independent decisions when circumstances warrant.
Ability to deal tactfully and patiently with residents, families, staff, visitors, government personnel, and the public, including in difficult or stressful situations.
Ability to relay information concerning a resident’s condition.
Ability to maintain composure and a positive attitude in stressful situations; resourcefulness and strong leadership skills.
Ability to coordinate meetings, set and achieve goals, and work in an organized and efficient manner.
Must not pose a threat to the health and safety of others in the workplace.
Must meet facility general health requirements, including medical and physical exams and checks of immunity status to infectious diseases.
Ability to move intermittently throughout the workday and assist with resident evacuation.
Ability to bend, stoop, kneel, crouch, perform overhead lifting, and make other common physical movements required for the position.
Ability to work beyond normal working hours and on weekends and holidays when necessary.
Agreement to follow facility standards, policies, procedures, and compliance and ethics requirements; compliance is a condition of employment and a factor in performance evaluation.

Responsibilities

Assist with planning, developing, organizing, implementing, evaluating, and directing the facility’s social services programs.
Meet with administration, medical and nursing staff, and other departments to plan social services as directed.
Participate in discharge planning, care plan development and implementation, and resident assessments.
Encourage residents and responsible parties to participate in care planning and invite them to care plan meetings.
Assist residents with obtaining transportation to medical appointments and upon discharge.
Document social service actions and interactions accurately and completely in residents’ medical records.
Assist with facility policy development and annual review to support quality of care.
Support staff education about residents’ rights and promote residents’ dignity and individuality.
Engage in advance care planning for assigned residents upon admission; ensure advance directives are reviewed regularly with residents or representatives.
Help ensure staff know residents’ code status and end-of-life wishes; help inform residents and representatives about health care options and their ramifications.
Advocate for residents and assist them in asserting their rights within the facility.
Report suspected abuse, neglect, or exploitation to the Social Services Director and/or Administrator; assist with reporting to the appropriate state agency and investigations as assigned.
Help residents experiencing mental illness or psychosocial difficulties access appropriate treatment and resources.
Treat residents with dignity and respect, protect their rights, follow facility policies and regulations, maintain confidentiality, and report noncompliance, retaliation, discrimination, and allegations of resident mistreatment as required.
Follow safety, hygiene, infection-control, emergency, and life-safety procedures; report occupational exposures and work-related injuries or illnesses.
Complete assigned training and skills competency requirements.
Interview residents or responsible parties to obtain social histories.
Arrange for residents to obtain clothing and personal care supplies.
Assist residents in voicing grievances and obtaining resolution; review complaints and grievances, document actions taken, and report to the Social Services Director and/or Administrator according to facility procedures.
Participate in Resident and/or Family Council as needed or requested.
Assist with communication of residents’ needs using their primary communication method or a language they understand.
Coordinate social services activities with other departments.
Complete assigned administrative reports and submit them to the Social Services Director as required.
Contribute to quality-of-care efforts by attending care plan and requested department meetings and in-services, and serving on the QAPI or Behavior Management Committee if requested.
Assist with evacuation of residents during emergencies and fulfill assigned duties under the facility emergency plan.
Maintain effective communication and composure in stressful situations, coordinate meetings, and organize and achieve goals.