Resident Advocate PT 6p-11p M-F (53233)

The Family Place • Dallas, TX

2d

About The Position

The Resident Advocate helps create a safe, supportive, and stable shelter environment for survivors of family violence as they rebuild their lives. The role provides compassionate, nonjudgmental support, promotes client safety and dignity, and works collaboratively with program staff to support residents’ needs. The advocate may serve as an initial point of contact for clients, respond to crises, maintain the shelter, and help residents access resources and build daily living skills.

The position also includes communicating client updates, supporting intakes and departures, monitoring supplies and facility conditions, transporting clients, assisting with activities and volunteers, and providing backup hotline coverage. This is a part-time role scheduled Monday through Friday, 6 p.m. to 11 p.m. The position is designated as essential personnel and may require reporting during inclement weather, holidays, or facility closures unless leadership says otherwise.

Requirements

• Bachelor’s degree in psychology, social work, sociology, or a similar field and six months of experience working in a residential facility, shelter, or similar environment; alternatively, an associate degree and an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
• Valid Texas Driver’s License and a clear driving record.
• Knowledge of domestic violence and client trauma.
• Skill in Microsoft Office applications.
• Skill in verbal de-escalation and crisis management.
• Ability to maintain a clear and valid Texas driver’s license.
• Ability to communicate in written and verbal formats to meet position responsibilities.
• Ability to be sensitive to clients’ language, economic, and cultural needs.
• Ability to safely drive a company vehicle to off-site locations and attend off-site meetings and events.
• Ability to maintain professional boundaries with clients and protect client confidentiality.
• Ability to work overtime when necessary to cover shifts.
• Ability to perform physical tasks such as stooping, bending, reaching, and climbing; duties also involve walking, standing, lifting, and carrying light objects weighing less than 25 pounds frequently.
• Ability to work some weekends, evenings, and overnight hours.
• Ability to report for scheduled hours during inclement weather, holidays, or facility closures when designated as essential personnel, unless explicitly notified otherwise by leadership.

Nice To Haves

• Bilingual English/Spanish may be required for some roles.

Responsibilities

• Provide emotional support to residential clients through active listening and nonjudgmental, comforting communication.
• Collaborate with Case Managers, the supervisor, and designated staff on client service updates and needs through documentation, email, or verbal communication.
• Use approved de-escalation and crisis-intervention methods to respond to crisis situations and promote resident safety.
• Communicate pertinent client situations and issues to the supervisor and designated staff in a timely manner.
• Complete new-client intakes within 24 hours, including reviewing shelter policies, touring the facility, completing paperwork, addressing immediate needs, and providing personal supplies.
• Help clients with basic life skills, including healthy habits, clean living skills, organization, daily planning, and time management.
• Conduct client exit interviews and surveys, provide safety planning when needed for unplanned exits, and schedule transportation services.
• Monitor inventory, document items taken from adult and children’s closets and overflow storage, and notify operations and the supervisor when supplies need replenishing.
• Monitor the resident advocate desk; assist clients with basic needs such as medication, toiletries, and cleaning supplies; and document appropriately in Clients First.
• Monitor shelter safety and cleanliness, take appropriate action to maintain cleanliness, spot-clean rooms for client arrivals and departures, and sanitize common areas.
• Transport clients in a company vehicle to and from appointments, meetings, or the hospital when necessary.
• Interact with interns and volunteers and provide support and guidance when necessary.
• Co-facilitate resident meetings, assist with volunteer groups, and support children’s activities during adult groups.
• Assist with special events and other program activities scheduled during the shift.
• Provide backup coverage for hotline calls, assess client risk, and offer mental and emotional support through active listening, comforting communication, and positive problem-solving.
• Perform other job-related duties as assigned.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Agency-paid short-term disability, with 60% salary replacement for up to 11 weeks
• Multiple life, AD&D, and hospitalization insurance options
• Retirement options through 403(b), agency matching, and HAS accounts
• Generous paid time off and holidays
• Professional development opportunities

What This Job Offers

• Job Type: Part-time