Resident Advocate PT 6p-11p M-F

The Family Place • Dallas, TX

3d • Onsite

About The Position

The Resident Advocate helps create a safe, supportive, and stable environment for survivors of family violence residing at The Family Place shelter. The role provides compassionate emotional support, crisis response, practical assistance, and advocacy as clients work toward healing and independence. The Resident Advocate also helps maintain shelter safety and cleanliness, supports resident activities, and collaborates with program staff to address client needs. This is a part-time position at Sally’s House Residential Operations in Dallas, Texas, with a stated schedule of 6 p.m. to 11 p.m., Monday through Friday.

The position requires a bachelor’s degree in psychology, social work, sociology, or a similar field and six months of experience in a residential facility, shelter, or similar environment, or an associate degree with an equivalent combination of training and experience. A valid Texas driver’s license and clear driving record are required. Bilingual English/Spanish ability may be required for some roles. The role may involve weekends, evenings, and overnight hours, and employees may need to work overtime to cover shifts. It is designated as essential personnel, who must report for scheduled hours during inclement weather, holidays, or facility closures unless leadership says otherwise.

Requirements

• Bachelor’s degree in psychology, social work, sociology, or a similar field, plus six months of experience working in a residential facility, shelter, or similar environment; alternatively, an associate degree and an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
• Valid Texas driver’s license and clear driving record; ability to maintain a clear and valid license.
• Knowledge of domestic violence and client trauma.
• Proficiency with Microsoft Office applications.
• Skill in verbal de-escalation and crisis management.
• Ability to communicate in written and verbal formats to meet position responsibilities.
• Ability to be sensitive to clients’ language, economic, and cultural needs.
• Ability to safely drive a company vehicle to off-site locations and attend off-site meetings and events.
• Ability to maintain professional boundaries with clients and protect client confidentiality.
• Ability to work overtime when necessary to cover shifts.
• Ability to work some weekends, evenings, and overnight hours.
• Ability to perform duties usually seated, with occasional standing or walking; perform tasks involving stooping, bending, reaching, and climbing; and frequently walk, stand, lift, and carry light objects weighing less than 25 pounds.
• As essential personnel assigned to shelter locations or designated as residential staff, report for scheduled hours during inclement weather, holidays, or facility closures unless explicitly notified otherwise by leadership.

Nice To Haves

• Bilingual English/Spanish ability may be required for some roles.

Responsibilities

• Provide emotional support to residential clients, including active listening and nonjudgmental support during crises.
• Collaborate with case managers, supervisors, and designated staff on client service updates and needs through documentation, email, or verbal communication.
• Use approved de-escalation and crisis intervention methods to promote the safety of residents.
• Communicate pertinent client situations and issues promptly to the supervisor and designated staff.
• Complete new-client intakes within 24 hours, including reviewing shelter policies, giving facility tours, completing paperwork, addressing immediate needs, and providing personal supplies.
• Assist clients with basic life skills, including healthy habits, clean living skills, organization, daily planning, and time management.
• Conduct client exit interviews and surveys, provide safety planning when needed for unplanned exits, and schedule transportation services.
• Monitor inventory, document items taken from adult and children’s closets and overflow storage, and report replenishment needs to operations and the direct supervisor.
• Monitor the resident advocate desk; assist clients with basic needs such as medication, toiletries, and cleaning supplies; and document assistance in Clients First.
• Monitor facility safety and cleanliness, take appropriate action to maintain cleanliness, spot-clean rooms for clients moving in or out, and sanitize common areas.
• Transport clients in a company vehicle to and from appointments, meetings, or the hospital when necessary.
• Interact with interns and volunteers and provide support and guidance when necessary.
• Co-facilitate resident meetings, assist volunteer groups, and support children’s activities during adult groups.
• Assist with special events and other program activities scheduled during the shift.
• Provide back-up coverage for hotline calls, assess client risk, and offer mental and emotional support through active listening, comfort, and positive problem-solving.
• Perform other job-related duties as assigned.

Benefits

• Competitive salary
• Health insurance
• Dental insurance
• Vision insurance
• Agency-paid short-term disability with 60% salary replacement for up to 11 weeks
• Multiple life, AD&D, and hospitalization insurance options
• Retirement options through 403(b), agency matching, and HSA accounts
• Generous paid time off and holidays
• Professional development opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level