Resident Accounts Specialist

CLS Living•Austin, TX

20d

About The Position

The Resident Accounts Specialist serves as a key liaison between property teams, corporate accounting, and ownership groups. The role combines financial oversight, operational support, and customer service to ensure property-level accuracy, revenue optimization, and client satisfaction across multiple assets in the CLS Living portfolio. The specialist supports daily operations, promotes consistent processes, and maintains professionalism in interactions with residents, parents, and clients. The position oversees rent posting, collections, resident account reconciliation, delinquency management, eviction coordination, and final move-out processes. It also maintains accurate resident and financial records in Entrata, supports property teams and stakeholders, prepares asset-performance reports, and identifies opportunities to improve revenue, efficiency, and resident satisfaction.

Requirements

Bachelor’s degree and/or 3–5 years of experience in property management or student housing operations.
Experience with Entrata is required.
Excellent written and verbal communication skills, with a strong focus on customer service and collaboration.
Ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment.
Proven ability to work cross-functionally with on-site teams, centralized services, and ownership groups.
Proven customer service proficiency, including resident satisfaction, enforcement of financial policies, dispute resolution, and collections handled professionally and in compliance.
Ability to handle challenges with professionalism and integrity.
Personal drive to excel, grow within the company, and take ownership of the role.

Responsibilities

Serve as the primary point of contact for assigned properties, ownership groups, and internal stakeholders.
Build and maintain working relationships with General Managers, Regional Leadership, and Support Teams.
Partner with on-site operations to support asset performance, identify opportunities, and help achieve goals.
Help implement and improve systems, procedures, and standards to enhance operational efficiency and reduce expenses.
Maintain effective communication with the General Manager and provide timely updates about property performance, occupancy, and revenue.
Support additional duties as needed for the team and property.
Oversee daily financial activities, including rent posting, collections, and resident account reconciliation.
Ensure revenue is accurately recorded and received, supporting timely revenue recognition and cash flow while maintaining accuracy and compliance.
Oversee collections and keep delinquencies below 1% of total income.
Maintain accurate resident ledgers and ensure financial transactions are correctly reflected in property management software.
Monitor delinquency and manage the eviction process for current and former residents, coordinating with property teams, third-party vendors, and local counsel.
Apply company policies, lease contracts, and state and local laws to delinquency and eviction processes for the assigned portfolio.
Oversee the FMO process, including dispute resolution, and ensure security deposits are assessed and applied to residents’ final ledgers in Entrata.
Keep lease, resident, and financial data, notes, and documentation accurate and current in Entrata.
Collaborate with Leasing, Operations, and Maintenance teams to streamline workflows, resolve discrepancies, and maintain operational consistency.
Assist with audits, acquisitions, and property transitions as needed.
Identify and help implement process improvements to strengthen the efficiency and standardization of centralized services.
Provide first-class service to residents, prospects, parents, and community partners.
Promote a welcoming, professional office environment that reflects the CLS Living brand and values.
Communicate professionally and empathetically to resolve escalated resident or parent account concerns.
Model CLS Living’s values of Service, Accountability, and Collaboration and work cross-functionally to meet stakeholder expectations.
Prepare and present concise reports on assigned asset performance, occupancy, collections, and financial health.
Analyze monthly reporting, track trends, and recommend ways to optimize portfolio performance.
Discuss property performance competently and confidently with leadership, clients, and internal partners.
Provide data-driven insights and recommendations to improve revenue, efficiency, and resident satisfaction.