Resident Accounts Specialist

CLS Living•Austin, TX

22d

About The Position

The Resident Accounts Specialist serves as a key liaison between property teams, corporate accounting, and ownership groups. The role combines financial oversight, operational support, and customer service to maintain property-level accuracy, optimize revenue, and support client satisfaction across multiple assets in the CLS Living portfolio. The specialist supports daily operations, promotes consistent processes, and maintains professionalism in interactions with residents, parents, clients, and internal teams. Responsibilities include partnering with assigned properties and ownership groups; overseeing rent posting, collections, resident account reconciliation, delinquencies, evictions, and final move-out processes; maintaining accurate records and financial data in Entrata; supporting audits, acquisitions, property transitions, and process improvements; resolving resident and parent account concerns; and preparing and analyzing reports on asset performance, occupancy, collections, and financial health. The specialist also works with property, leasing, operations, and maintenance teams to improve workflows and meet stakeholder expectations.

Requirements

Bachelor’s degree and/or 3–5 years of experience in property management or student housing operations.
Experience with Entrata is required.
Excellent written and verbal communication skills, with a strong focus on customer service and collaboration.
Ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment.
Ability to work cross-functionally with on-site teams, centralized services, and ownership groups.
Customer service proficiency, including maintaining resident satisfaction while enforcing financial policies, resolving disputes, and managing collections professionally and in compliance.
Professionalism and integrity in handling challenges.
Ability to communicate effectively with residents, parents, clients, leadership, and internal teams.

Nice To Haves

A passion for mentoring and team building, with an investment in others’ growth and development.
Energy, pride, and leadership as an ambassador of Campus Life & Style culture.
Personal drive to excel, grow within the company, and take ownership of the role.
Entrepreneurial spirit and interest in innovative ways to enhance operations, resident satisfaction, and property performance.
Solutions-first mindset.

Responsibilities

Serve as the primary point of contact for assigned properties, ownership groups, and internal stakeholders.
Build and maintain working relationships with General Managers, Regional Leadership, and Support Teams.
Partner with on-site operations to support asset performance, identify opportunities, and achieve goals.
Help implement and improve systems, procedures, and standards to enhance operational efficiency and reduce expenses.
Maintain effective communication with the General Manager and provide timely updates to clients and internal teams about property performance, occupancy, and revenue.
Support additional duties as needed for team and property success.
Oversee daily financial activities, including rent posting, collections, and resident account reconciliation.
Ensure revenue is accurately recorded and received, maintaining accuracy and compliance.
Oversee collections and keep delinquencies below 1% of total income.
Maintain accurate resident ledgers and ensure transactions are correctly reflected in Entrata.
Monitor delinquency and manage the full eviction process for current and former residents, coordinating with property teams, third-party vendors, and local counsel.
Apply company policies, lease contracts, and applicable state and local laws to delinquency and eviction processes for the assigned portfolio.
Oversee the FMO process, including dispute resolution, and ensure security deposits are assessed and applied to the resident’s final ledger in Entrata.
Ensure lease, resident, and financial data, notes, and documentation are accurate and up to date in Entrata.
Collaborate with Leasing, Operations, and Maintenance teams to streamline workflows, resolve discrepancies, and maintain consistency.
Assist with audits, acquisitions, and property transitions as needed.
Identify and help implement process improvements for centralized services’ efficiency and standardization.
Provide service to residents, prospects, parents, and community partners, and promote a welcoming, professional office environment.
Communicate professionally and empathetically to resolve escalated resident or parent account concerns.
Model CLS Living’s values of Service, Accountability, and Collaboration, and work cross-functionally to meet stakeholder expectations.
Prepare and present concise reports on assigned asset performance, occupancy, collections, and financial health.
Analyze monthly reporting, track trends, and recommend ways to optimize portfolio performance.
Discuss property performance confidently with leadership, clients, and internal partners.
Provide data-driven insights and recommendations to improve revenue, efficiency, and resident satisfaction.