Resident Accounts Specialist

Progress Residential • Las Vegas, NV

10d • Onsite

About The Position

The Resident Accounts Specialist (RAS) is a member of the Property Management team, serving as a key point of contact for customers regarding their resident accounts, and acting as primary liaison between central support and market office teams. The RAS provides exceptional resident-facing customer service, performs administrative operations within Salesforce and Yardi, conducts property visits as needed, and offers general support to ensure the smooth functioning of the market office.

Requirements

• High School graduate required.
• 3+ years’ property management experience in either the single family or multi-family rental industry
• Ability to build and maintain positive relationships internally and externally
• Projects confidence in interacting with residents and displays professional presence at all times
• Ability to thrive in a dynamic, fast-changing, growth environment
• Honest, ethical, and able to maintain confidentiality in a business setting
• Interacts productively in person and through technology with co-workers, team members.
• Excellent oral and written communication skills
• Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and follow-up with residents to ensure customer needs are met
• Ability to work a flexible schedule which may include evenings and weekends from time to time, depending on business needs
• Ability to comfortably navigate new technology and competency in MS Office a must.
• Real Estates license required
• Real Estates license and Property Manager Permit required in the state of Nevada
• Must have a valid Driver’s License and attend court hearings, as needed

Nice To Haves

• College degree a plus
• Additional customer service experience a plus
• Previous use of Yardi Voyager and Salesforce a plus

Responsibilities

• Maintain a high degree of customer service and competency level in all resident interactions; written communication and in person.
• Act as a key market interface with resident handing daily email, text, and phone correspondence.
• Manage Salesforce case tasks in a timely manner to ensure the best possible customer experience.
• Addresses and resolves minor resident concerns or disputes.
• Partner with central teams to drive rental collections with a goal of minimizing evictions and reducing delinquency.
• Focus efforts to help residents pay balances, cure evictions, and achieve rent stability.
• Prepare for and appear in court on behalf of the company, as needed.
• Ensure timely repossession of assets in the event of eviction.
• Manage eviction personal property holds, resident retrieval of personal property, and/or disposition of personal property within specific jurisdiction regulations and company policies.
• Process all payments received in the physical office according to company policy and procedure.
• Conduct move-in and out operations in Yardi.
• Reviews and approves resident charges related to service requests, validating charges are allocated appropriately.
• Demonstrate knowledge of provisions in standard lease documents and maintain a working knowledge of resident rules and regulations.
• Research resident ledger disputes and process credit requests accordingly.
• Gather and provide relevant information and timelines to central support teams in the event of a formal resident complaint.
• Assist residents with: Rent Café, Renter’s Insurance, Early Terminations, Transfers, and Utilities.
• Post various notices at homes as needed.
• Conduct occupancy checks and utility checks as needed.
• May also be responsible for: Move-in orientation activities, resident warm calls, office management, and resident in-person payments.
• Carry out other duties as assigned that are in the best interests of the customers and the company.

Benefits

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED