Resettlement Case Management Intern ( Spring2027)

International Rescue Committee • Baltimore, MD

4d • Hybrid

About The Position

Resettlement case management interns support the IRC resettlement team with daily work to welcome and promote the self-sufficiency of refugees, asylees, and other humanitarian immigrants in the Baltimore metropolitan area. The IRC’s case management teams are an initial point of contact for newly arrived refugees and provide support, guidance, and continued integration assistance for up to five years after arrival. Interns work directly with individual clients and families to help deliver resettlement services.

The Spring 2027 internship is hybrid, combining a standard office environment, remote work, and field time in the greater Baltimore area. It runs for 14 weeks, from the week of January 27, 2027 through May 16, 2027, and requires at least 15 hours per week. Interns should be able to work in the office at least three days per week. A required orientation is scheduled for January 27, approximately 9:30 a.m. to 3 p.m. IRC provides a laptop for the internship. The position is unpaid; university credit may be arranged. Interns may receive a $15-per-day per diem (defined as 7.5 hours) toward food and travel expenses and may be reimbursed for mileage for approved activities.

Interns will learn about services available to refugees, asylees, and other humanitarian immigrants upon arrival in the United States, including Maryland public benefits and Baltimore-area resources; effective holistic case management; independent problem-solving in different situations; and cross-cultural communication with clients.

Requirements

• Ability to work independently and as a team member in a fast-paced, cross-cultural environment.
• Flexible and reliable, with strong attention to detail.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, and web-based applications such as databases and Box.
• Fluency in English.
• Availability for at least 15 hours per week for 14 weeks, with the ability to come to the office at least three days per week.

Nice To Haves

• Prior experience and interest working with refugees and immigrants.
• Prior experience and interest in case management or social work.
• Bilingual ability in a predominant language of the local client base.
• Valid driver’s license, reliable access to a vehicle with current insurance, and ability to travel regularly throughout Baltimore.

Responsibilities

• Under supervisor direction, assist clients remotely or in person with services such as housing set-ups, activating EBT cards, applying for Social Security cards, and obtaining Maryland ID cards.
• Assist clients in coordinating transportation to medical and other required appointments.
• Coordinate with the resettlement team to conduct remote, office, home, or community-based orientation sessions on topics such as opening bank accounts, using EBT cards at grocery stores, and using Baltimore public transportation.
• Document services through case notes and case file maintenance.
• Perform other duties as assigned.

Benefits

• A $15-per-day per diem (defined as 7.5 hours) to help offset food and travel costs.
• Reimbursement for mileage driven for approved activities, based on round-trip mileage from the IRC office.
• University credit may be arranged.
• IRC laptop provided for the duration of the internship.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed