Extended Case Management Intern ( Spring2027)

International Rescue Committee•Silver Spring, MD

9d•Onsite

About The Position

The International Rescue Committee’s Extended Case Management (ECM) team in Silver Spring serves up to 400 new clients annually, including refugees, asylees, and other humanitarian immigrants resettling in the DC Metro area. Using a holistic, two-generation household approach, the team addresses short- and long-term barriers to support families’ overall well-being in the United States. The intern reports to an ECM caseworker and supports clients with service coordination, referrals, applications, and access to community resources. This is an unpaid internship for the Spring 2027 semester. It requires a minimum commitment of four months and 24 hours per week, including at least three full working days per week. Full-time work of 32–37.5 hours per week is highly preferred. Interns must be able to work in person at the Silver Spring office for at least 15 hours per week; in-person work overall is preferred. Spring 2027 interns are expected to attend an in-person orientation on January 25, 2027, from 9:15 a.m. to 3:30 p.m. Eligible interns may receive a $15-per-day per diem reimbursement toward food and travel costs. Applicants who are not enrolled in an undergraduate or graduate program and are more than 12 months past graduation may apply as volunteers. Selected applicants must complete a background check, and the IRC requests a $30 donation to help cover associated costs.

Requirements

Be a current undergraduate or graduate student, or be less than 12 months out of school (other applicants may apply as volunteers).
Commit to at least four months and 24 hours per week, including three full working days per week.
Be able to work in person at the Silver Spring office for at least 15 hours per week.
Have proficient digital literacy skills, including familiarity with MS Excel, Outlook, and Word, and the ability to learn new software and tasks.
Be organized and attentive to detail.
Be able to work independently and multitask.
Have strong verbal and written communication skills.
Have an interest in working in a global environment.
Complete a background check if selected.
Submit a resume, cover letter, and list of at least three references with the application.

Nice To Haves

Availability for full-time work of 32–37.5 hours per week is highly preferred.
Overall ability to work in person is preferred.
Knowledge of or interest in learning about public benefits and other community resources.
Ability to build community resources.
A driver’s license and access to a reliable, insured vehicle.
Fluency in Dari, Pashto, Haitian Creole, Spanish, or Ukrainian.

Responsibilities

Conduct check-in calls and message clients to determine the status of unresolved service provision and provide guidance or assistance with supervisor support.
Submit and follow up on external referrals, including referrals for English classes, health screenings, and housing assistance programs.
Assist clients with scheduling and teach them how to navigate organizations such as public benefit offices and medical offices.
Assist clients with completing and following up on applications for public benefits, Medicaid, childcare vouchers, Social Security cards, and other services.
Research and build community resources to address gaps in services.
Provide clients with public transportation orientations in the field when needed.
Track service provision through electronic data entry and organize required client documentation.
Perform other duties as assigned by the ECM team.