Resettlement Case Management Intern ( Spring2027)

International Rescue Committee • Baltimore, MD

5d • Hybrid

About The Position

Resettlement case management interns support IRC’s resettlement team with daily work that welcomes refugees, asylees, and other humanitarian immigrants and promotes their self-sufficiency in the Baltimore metropolitan area. Interns work directly with clients and families to help deliver resettlement services. The team provides initial support, guidance, and continued integration assistance for up to five years after arrival.

The Spring 2027 internship is hybrid, combining work in a standard office environment, remote work, and field time in the greater Baltimore area. Interns must complete a required orientation on January 27, 2027, and then work at least 15 hours per week for 14 weeks, through May 16, 2027. Interns should be able to come to the office at least three days per week. An IRC laptop is provided for the duration of the internship.

This is an unpaid position and is not eligible for benefits. Spring 2027 interns are eligible for a per diem of $15 per day, defined as 7.5 hours, to offset food and travel costs. Mileage for approved activities may also be reimbursed based on round-trip mileage from the IRC office. University credit may be arranged.

Requirements

• Ability to work independently and as a team member in a fast-paced, cross-cultural environment.
• Flexible and reliable, with outstanding attention to detail.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook, and web-based applications such as databases and Box.
• Fluency in English.
• The role requires at least 15 hours per week for 14 weeks, and interns should be able to come to the office at least three days per week.

Nice To Haves

• Prior experience and interest working with refugees and immigrants.
• Prior experience and interest in case management or social work.
• Bilingual ability in one of the predominant languages of the local client base.
• Valid driver's license, reliable access to a vehicle with current insurance, and ability to travel regularly throughout Baltimore.

Responsibilities

• Assist clients remotely or in person with services such as housing setups, activating EBT cards for food stamps, applying for Social Security cards, and obtaining Maryland ID cards.
• Coordinate client transportation to medical and other required appointments.
• Conduct remote, office, home, or community-based orientation sessions with clients on topics such as opening bank accounts, using EBT cards at grocery stores, and using public transportation in Baltimore.
• Document services through case notes and case-file maintenance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed