Extended Case Management Intern ( Spring2027)

International Rescue Committee • Silver Spring, MD

10d • Onsite

About The Position

The Extended Case Management (ECM) team at the International Rescue Committee in Silver Spring provides case management services to up to 400 new clients each year. The team works with refugees, asylees, and other humanitarian immigrants resettling in the DC Metro area, using a holistic, two-generation household approach to address short- and long-term barriers to well-being in the United States. The intern reports to an ECM caseworker and supports clients with referrals, applications, follow-up, resource navigation, and documentation.

This is an unpaid internship for the Spring 2027 semester. It requires a minimum commitment of four months and 24 hours per week, with three full working days per week. Full-time work of 32–37.5 hours per week is highly preferred. The role requires in-person work at the Silver Spring office for at least 15 hours per week; overall in-person availability is preferred. Spring interns are expected to attend an in-person orientation on January 25, 2027, from 9:15 a.m. to 3:30 p.m. Interns may be eligible for a $15-per-day per diem to offset food and travel costs.

Requirements

• Be a current undergraduate or graduate student, or have graduated less than 12 months ago. Candidates who are not enrolled and are more than 12 months from graduation may apply as volunteers.
• Commit to at least four months and 24 hours per week, including three full working days per week.
• Work in person at the Silver Spring office for at least 15 hours per week.
• Demonstrate digital literacy, including proficiency with MS Excel, Outlook, and Word, and the ability to learn new software and tasks.
• Be organized and attentive to detail.
• Be able to work independently and multitask.
• Have strong verbal and written communication skills.
• Have an interest in working in a global environment.
• Have knowledge of, or interest in learning about, public benefits and community resources.
• Complete required background checks if selected.
• Submit a resume, cover letter, and at least three references with the application.

Nice To Haves

• Availability to work full-time, defined as 32–37.5 hours per week.
• Ability to build community resources.
• A driver's license and access to a reliable, insured vehicle.
• Fluency in Dari, Pashto, Haitian Creole, Spanish, or Ukrainian.

Responsibilities

• Conduct check-in calls and message clients to determine the status of unresolved service provision and provide guidance or assistance with supervisor support.
• Submit and follow up on external referrals, including referrals for English classes, health screenings, and housing assistance programs.
• Help clients schedule appointments and learn to navigate organizations such as public benefit offices and medical offices.
• Assist clients with completing and following up on applications for public benefits, Medicaid, childcare vouchers, Social Security cards, and other services.
• Research and develop community resources to address gaps in services.
• Provide clients with public transportation orientations in the field when needed.
• Track service provision through electronic data entry and organize required client documentation.
• Perform other duties as assigned by the ECM team.

Benefits

• Unpaid internship; eligible Spring 2027 interns may receive a $15-per-day per diem to offset food and travel costs.
• Scholarship opportunities may be available through the intern's university or by contacting the IRC Silver Spring Community Engagement Coordinator.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed