Reserve Teller

Farmers and Merchants Bank of Long Beach•Santa Ana, CA

About The Position

The Reserve Teller provides customer service while processing deposits, withdrawals, transfers, and other operational transactions in accordance with established policies and procedures. The role covers multiple branch locations and rotates job assignments consistently. The Reserve Teller balances daily transactions and safeguards assigned cash and transaction documentation. The position requires compliance with applicable state and federal banking regulations, including BSA, anti-money-laundering, OFAC, CIP, financial elder abuse reporting, information security, privacy, and sexual harassment requirements. Suspicious activity must be elevated to supervisory staff and/or the BSA department. The employee completes compliance and technical training as assigned. Additional related duties may be assigned by a supervisor or management.

Requirements

High school diploma or equivalent.
Clear understanding of spoken and written English.
Basic mathematics skills.
Customer service skills.
Critical thinking, judgment, and problem-solving skills.
Ability to actively listen and learn.
Ability to use oral communication techniques to sell products or services.
Ability to communicate respectfully with supervisors and coworkers.
Ability to effectively deal with unpleasant, angry, or discourteous people.
Professional business attire.
Ability to travel to various bank locations.
Availability for some Saturday hours.

Nice To Haves

Six months or more of teller experience within the past three years.

Responsibilities

Process teller transactions, including deposits, check cashing, cash withdrawals and advances, Bank Card and loan payments, safe deposit payments, monetary instruments, and Savings Bonds redemptions.
Review deposits and supporting documents for negotiability, endorsements, accuracy, sufficient funds, and correct customer and account information; prepare and verify monetary instruments.
Identify potentially fraudulent transactions or suspected elder abuse and notify Branch Management.
Review customer accounts and answer basic questions about account activity.
Count and prepare currency, coins, and checks for deposit or shipment, by hand or using currency-counting equipment.
Maintain accurate transactional journals and record incoming and outgoing cash by denomination using the proper transaction functions.
Enter customer transactions into computers and issue computer-generated receipts.
Balance cash drawers at the end of each shift, identify transaction errors, and arrange cash and coins by denomination.
Explain, promote, or sell consumer products or services.
Adhere to cash pay limits and comply with banking regulations, security guidelines, and procedures.
Elevate suspicious activity to supervisory staff and/or the BSA department.
Complete assigned compliance and technical training.
Travel to various bank locations and rotate job assignments.