Reservations Center Specialist

Theodore Roosevelt Medora Foundation • Medora, ND

3d • Onsite

About The Position

The Reservations Center Specialist provides day-to-day customer service to guests calling to make reservations for Medora lodging, ticketed attractions, golf, and other offerings. The specialist also provides general information about Medora and TRMF-operated businesses. The position offers an hourly base rate plus the opportunity to earn sales incentives based on individual and team targets set by the department head before the summer season.

The role works in a professional office environment, with occasional outdoor work in all weather conditions. It involves continuous interaction with others and may include providing in-person ticketing support at various venues as needed. The position is based in Medora, North Dakota, where TRMF’s central operations campus, the Life Skills Center, includes employee amenities such as a dining room and fitness center.

Requirements

• Excellent verbal and written communication skills.
• Ability to provide outstanding guest service.
• Reliability, punctuality, and readiness for every shift.
• Excellent computer typing skills.
• Good interpersonal and teamwork skills.
• Fluency in spoken and written English, including communication by phone and email.
• Ability to troubleshoot and create solutions when needed.
• Ability to lift up to 25 pounds at times.

Nice To Haves

• Prior call center experience is preferred.
• Bilingual ability is a plus.

Responsibilities

• Answer and return guest telephone calls while providing excellent customer service.
• Make reservations for three Medora hotels and the Medora Campground.
• Promote tickets to the Medora Musical and other TRMF attractions by providing guests with enthusiastic and accurate information.
• Work quickly and efficiently with computers and various software programs.
• Maintain knowledge of hotel policies, including room rates, discounts, pet policies, and check-in times.
• Maintain knowledge of attraction policies and manage guest ticket orders as needed.
• Provide in-person ticketing support at various venues as needed.
• Participate in workplace safety training sessions.
• Build and maintain positive relationships with guests, co-workers, and management in a manner consistent with TRMF values.
• Perform other related duties as required.

Benefits

• Opportunity to earn sales incentives based on weekly individual and department goals.
• The Life Skills Center includes a dining room and fitness center, as well as spaces for music, studying, learning, prayer, reflection, and socializing.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed