Field Call Center - Reservations Agent

Omni Hotels & Resorts•Asheville, NC

About The Position

The Reservations Agent assists guests with the reservation process and maximizes potential room revenue by following specified selling guidelines. The role also supports the Director of Revenue Management and Reservations Manager with daily duties, including answering phones, filing, and computer work. The position is with Omni Grove Park Inn & Spa, a hotel offering guest services and amenities including restaurants, golf, tennis, fitness, spa, and convention facilities.

Requirements

Strong keyboard skills are preferred.
Ability to analyze situations and make decisions that meet and exceed the hotel's expectations.
Ability to learn and master multiple software systems.
Strong working knowledge of Microsoft Excel.
Organizational skills and ability to handle multiple tasks.

Nice To Haves

Previous hotel experience in Reservations, Front Office, Sales and Marketing, or Accounting.

Responsibilities

Accurately input reservations into the system.
Input reservations within specified time periods.
Maximize potential room revenue by following specified selling guidelines.
Respond to guest calls in a timely manner.
Interact with departments across the property.
Raise awareness of inventory issues.
Maintain knowledge of hotel services and events.
Ensure an efficient and professional working environment with open communication.
Assist the Director of Revenue Management and Reservations Manager with daily duties, including answering phones, filing, and computer work.