Reservations Agent
Jekyll Island Club Resort, a Noble House Resort•Jekyll Island, GA
•Onsite
About The Position
As a Reservations Agent, your friendly, energetic and professional personality will be the voice of the pre-arrival experience. In this position, you know all the details of the entire hotel, amenities and services. You will assist our Guests with class and style as they plan and book their dream stay.
Requirements
- At least one year of experience in hospitality, reservations, customer service, call center operations, or a related guest-facing role preferred.
- Strong verbal and written communication skills with the ability to professionally engage with guests and colleagues.
- Excellent organizational skills and attention to detail while managing multiple reservations and guest inquiries.
- Proficiency with computer systems, including Microsoft Office and the ability to learn property management and reservation software.
- The ability to upsell accommodations, packages, and resort amenities while creating a personalized guest experience.
- Strong problem-solving skills and the ability to remain calm and professional in a fast-paced environment.
- Flexibility to work varying shifts, including weekends and holidays, based on business needs.
- A genuine passion for hospitality and a commitment to delivering exceptional guest service.
Responsibilities
- Assist Guests with class and style as they plan and book their dream stay.
- Upsell accommodations, packages, and resort amenities while creating a personalized guest experience.
- Manage multiple reservations and guest inquiries.
- Engage professionally with guests and colleagues.
- Deliver exceptional guest service.
Benefits
- FREE Jekyll Island Annual Parking Pass
- FREE Team Member Meals
- Competitive pay
- Affordable medical, dental, vision, long-term and short-term disability, and life insurance benefits.
- Pet insurance
- 401k plan with employer matching after 1 year
- Complimentary meals
- Paid time off and holidays
- Food & hotel discounts at Noble House Hotels & Resorts nationwide, for you and your family
- Career growth opportunities
- On-Demand Pay - Your Pay before Payday
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
