Reservations Agent

TPG Hotels & Resorts • Mount Pleasant, SC

1d

About The Position

The Reservations Agent maintains and improves the guest experience before arrival and after booking. The role handles guest inquiries and bookings by phone and email, gathers and verifies reservation information, records special requests, manages room availability and group inventory, and promotes hotel programs, packages, and upgrades. The agent maintains current knowledge of resort amenities, events, policies, and emergency procedures; shares relevant guest and reservation information with resort departments; and supports team training, continuous learning, and effective interdepartmental relationships.

Requirements

• High school graduation or equivalent.
• Excellent oral and communication skills.
• Excellent multitasking skills.
• Ability to handle stressful situations calmly and professionally.
• Ability to work varying shifts depending on position requirements.
• Applicants must be able to pass a drug test and background check.
• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Nice To Haves

• Sales experience; hospitality experience is preferred.
• Prior Reservation Specialist or other hospitality experience is preferred but not mandatory.

Responsibilities

• Answer calls using a routine script to identify and qualify guest needs, collect accurate information, and note special requests.
• Follow procedures for booking rate plans and packages, recording guest needs and requests.
• Maintain reservation arrivals, room inventory, and availability.
• Promote and sell hotel programs, special-rate packages, and upgrades when appropriate.
• Answer telephone inquiries professionally, assist with questions, explain outlet offerings, and provide directions to the property.
• Maintain the reservations email account and respond to written requests and bookings.
• Enter and maintain group blocks, related information, and inventory.
• Maintain up-to-date knowledge of resort amenities and special events.
• Work professionally with resort staff and assist other departments with information about guest arrivals, requests, and special needs.
• Know and follow emergency procedures and resort policies.
• Communicate pertinent information to the Director of Revenue/Reservations, Front Desk Managers, Director of Rooms, and Sales Department as necessary.
• Support programs that train and develop the team on policies and procedures.
• Promote an atmosphere of continuous learning and foster working relationships with other departments.
• Maintain and improve the quality of information provided to guests by phone and email.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED