Reservations Center Specialist

Theodore Roosevelt Medora Foundation • Medora, ND

3d

About The Position

The Theodore Roosevelt Medora Foundation (TRMF), a 501(c)(3) nonprofit and tourism organization, is seeking a Reservations Center Specialist to provide day-to-day customer service to guests making reservations for Medora lodging, ticketed attractions, golf, and other offerings. The role also provides general information about Medora and TRMF-operated businesses. In addition to an hourly base rate, specialists may earn sales incentives based on individual and team targets established by the department head before the summer season.

The position is based in a professional office environment and involves continuous interaction with others. Indoor work takes place in a controlled, temperate, ergonomically friendly setting with sit-stand desks and adjustable computer monitors. The role occasionally requires working outdoors in all weather conditions. The position has no supervisory responsibilities.

Requirements

• Excellent verbal and written communication skills.
• Ability to provide outstanding guest service.
• Reliability, punctuality, and readiness for every shift.
• Excellent computer typing skills.
• Good interpersonal and teamwork skills.
• Ability to troubleshoot and create solutions when needed.
• Fluency in English.

Nice To Haves

• Prior call center experience preferred.
• Bilingual ability is a plus.

Responsibilities

• Provide excellent customer service while answering and returning telephone calls with guests.
• Make reservations for three Medora hotels and the Medora Campground.
• Promote sales of tickets to the Medora Musical and other TRMF attractions by providing guests with enthusiastic and accurate information.
• Work quickly and efficiently on computers and with various software programs.
• Maintain knowledge of hotel policies, including room rates, discounts, pet policies, and check-in times.
• Maintain knowledge of attractions policies and manage guest ticket orders as needed.
• Speak and understand English fluently over the phone and through email.
• Participate in workplace safety training sessions.
• Provide in-person ticketing support at various venues as needed.
• Interact with guests, co-workers, and management and maintain positive relationships consistent with TRMF values.
• Perform other related duties as required.

Benefits

• Opportunity to earn sales incentives throughout the summer based on weekly individual and department goals.
• Access to the Life Skills Center, which features a dining room, fitness center, and spaces for music, studying, learning, prayer, reflection, and socializing.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed