Agent, Reservations (Part-Time)

Holland America/Princess Alaska-Yukon Land Operations•Fairbanks, AK

114d

About The Position

The Reservations Agent joins the Guest Services team in Fairbanks and helps guests plan and book excursions. The role applies knowledge of company products, services, and policies to understand customer needs and provide relevant information. It also performs intermediate clerical and general office work, processes data and correspondence, uses computer systems to enter and retrieve information, answers telephones, and handles mail, faxes, and deliveries.

Requirements

Proficiency in computer business applications, including working knowledge of word processing programs, computerized accounting or data entry systems, and spreadsheet applications.
One year of experience in positions involving clerical assignments.
Be at least 18 years old to live in company housing, where available.
Pass a pre-employment background check.
Be dedicated to delivering excellent customer service to guests, coworkers, and vendors.
Be eligible to work in the United States; the employer is unable to sponsor or take over sponsorship of employment visas at this time.
Ability to organize and prioritize work, maintain attention to time constraints, and work in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to bend, squat, and kneel, and lift up to 55 lbs using safe technique.

Responsibilities

Apply knowledge of company products, services, and policies to evaluate customer needs, provide information, and book excursions.
Perform intermediate clerical and general office tasks.
Process data, documents, and correspondence.
Use a computer to enter and retrieve information.
Answer telephones.
Process mail, faxes, and deliveries.