Reservations Sales Agent - Part-time

Black Desert Resort • Ivins, UT

13d • $18 - $30 • Onsite

About The Position

Black Desert Resort’s Reservations Sales Agent creates an exceptional first impression and converts guest inquiries into reservations through consultative selling, upselling, and personalized recommendations. The role goes beyond processing reservations: agents learn each guest’s reason for travel, anticipate their needs, recommend appropriate accommodations and resort experiences, and confidently close sales.

As a knowledgeable resort ambassador, the agent connects guests with accommodations, dining, golf, spa, recreation, transportation, events, packages, and other programming while delivering warm, polished, personalized hospitality. This is an onsite, year-round, part-time position at Black Desert Resort in Southern Utah. Compensation is a base wage of $18.00 per hour plus incentive opportunities, with total hourly earnings of up to $30.00 based on qualifying sales performance and the incentive program’s terms.

Requirements

• Demonstrated sales ability, including confidence recommending products, upgrading experiences, and closing sales.
• Strong verbal and written communication skills and a warm, polished, engaging communication style.
• Strong listening skills and the ability to uncover guest needs and personalize recommendations.
• Ability to balance sales performance with authentic hospitality and guest trust.
• Strong attention to detail and ability to manage reservation and payment information accurately.
• Ability to multitask across reservation systems, guest profiles, email, telephone, and resort information resources.
• Ability to remain composed, professional, and solutions-focused during high call volumes and challenging guest interactions.
• Strong teamwork, reliability, accountability, and willingness to receive coaching and feedback.
• Ability to consistently meet established performance and quality standards.

Nice To Haves

• Previous reservations, hospitality, luxury retail, call center, inside sales, or customer service experience.
• Previous luxury hotel or resort experience.
• Experience with hotel property management, central reservations, CRM, or related hospitality systems.
• Genuine interest in learning the complete Black Desert Resort experience and sharing that knowledge with guests.

Responsibilities

• Respond to inbound reservation inquiries by telephone, email, and other communication channels with warmth, professionalism, and urgency.
• Convert guest inquiries into confirmed reservations using consultative selling techniques and confidently asking for the sale.
• Identify guests’ travel purposes, preferences, interests, and priorities to recommend suitable accommodations and experiences.
• Maximize room revenue by upselling room categories, suites, premium accommodations, packages, length of stay, and other qualifying opportunities.
• Promote and sell resort experiences, including dining, golf, spa, recreation, transportation, special events, packages, and programming when appropriate.
• Maintain comprehensive knowledge of resort accommodations, room categories, rates, packages, promotions, amenities, restaurants, golf, spa, recreation, and programming.
• Create, modify, and cancel reservations accurately, documenting guest profiles, preferences, special requests, payment information, and reservation details.
• Clearly and accurately explain rates, deposits, cancellation policies, packages, resort offerings, and reservation terms.
• Personalize interactions by recognizing opportunities to celebrate birthdays, anniversaries, special occasions, and other meaningful travel moments.
• Meet established sales, conversion, revenue, quality, and productivity expectations.
• Participate in ongoing sales coaching, call reviews, training, resort familiarization, and product knowledge development.
• Maintain accurate documentation required for incentive compensation and follow the Reservations Sales Incentive Program requirements.
• Collaborate with Front Office, Concierge, Revenue Management, Sales, Golf, Spa, Food & Beverage, Recreation, and other resort departments to fulfill guest requests and support seamless arrivals.
• Resolve reservation concerns professionally and escalate complex guest or system issues when appropriate.
• Protect guest privacy and payment information and follow resort security, PCI, and reservation procedures.
• Perform other duties as assigned.

Benefits

• Health insurance for eligible associates.
• 401(k) with company match.
• Employee dining.
• Resort discounts.
• Other applicable benefits.
• Professional development and advancement opportunities within Reservations, Revenue, Sales, Rooms, and resort operations.
• Incentive compensation opportunities based on qualifying sales performance.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed