Reservations Sales Agent - Part-time

CoralTree Hospitality • Ivins, UT

12d • Onsite

About The Position

The Reservations Sales Agent serves as an important first point of contact for guests discovering Black Desert Resort. The role focuses on converting inquiries into confirmed reservations and maximizing revenue through consultative selling, upselling, and personalized recommendations. Agents learn each guest’s travel purpose, preferences, and priorities, then recommend suitable accommodations and resort experiences while providing warm, polished hospitality.

As a knowledgeable resort ambassador, the agent connects guests with accommodations, dining, golf, spa, recreation, transportation, events, packages, and other programming. The position also involves accurate reservation management, clear communication of rates and policies, collaboration with resort departments, and protection of guest and payment information. This is an onsite, year-round, part-time role at Black Desert Resort. Compensation is $18.00 per hour base wage, plus incentive opportunities; qualifying sales performance may bring total hourly earnings up to $30.00 under the Reservations Sales Incentive Program.

Requirements

• Demonstrated sales ability, including confidence recommending products, upgrading experiences, and closing sales.
• Strong verbal and written communication skills and a warm, polished, engaging communication style.
• Strong listening skills and the ability to uncover guest needs and personalize recommendations.
• Ability to balance sales performance with authentic hospitality and guest trust.
• Strong attention to detail and ability to accurately manage reservation and payment information.
• Ability to multitask across reservation systems, guest profiles, email, telephone, and resort information resources.
• Ability to remain composed, professional, and solutions-focused during high call volumes and challenging guest interactions.
• Strong teamwork, reliability, accountability, and willingness to receive coaching and feedback.
• Ability to consistently meet established performance and quality standards.
• Genuine interest in learning the complete Black Desert Resort experience and sharing that knowledge with guests.

Nice To Haves

• Previous reservations, hospitality, luxury retail, call center, inside sales, or customer service experience.
• Previous luxury hotel or resort experience.
• Experience with hotel property management, central reservations, CRM, or related hospitality systems.

Responsibilities

• Respond to inbound reservation inquiries by telephone, email, and other communication channels with warmth, professionalism, and urgency.
• Convert guest inquiries into confirmed reservations using consultative selling techniques and confidently asking for the sale.
• Identify guests’ travel purposes, preferences, interests, and priorities to recommend suitable accommodations and experiences.
• Maximize room revenue by upselling room categories, suites, premium accommodations, packages, length of stay, and other qualifying opportunities.
• Promote and sell resort experiences, including dining, golf, spa, recreation, transportation, special events, packages, and programming when appropriate.
• Maintain comprehensive knowledge of resort accommodations, room categories, rates, packages, promotions, amenities, restaurants, golf, spa, recreation, and programming.
• Accurately create, modify, and cancel reservations, documenting guest profiles, preferences, special requests, payment information, and reservation details.
• Clearly and accurately explain rates, deposits, cancellation policies, packages, resort offerings, and reservation terms.
• Personalize guest interactions by recognizing opportunities to celebrate birthdays, anniversaries, special occasions, and other meaningful travel moments.
• Meet established sales, conversion, revenue, quality, and productivity expectations.
• Participate in sales coaching, call reviews, training, resort familiarization, and product knowledge development.
• Maintain documentation required for incentive compensation and follow Reservations Sales Incentive Program requirements.
• Collaborate with Front Office, Concierge, Revenue Management, Sales, Golf, Spa, Food & Beverage, Recreation, and other departments to fulfill guest requests and support seamless arrivals.
• Resolve reservation concerns professionally and escalate complex guest or system issues when appropriate.
• Protect guest privacy and payment information and follow resort security, PCI, and reservation procedures.
• Perform other duties as assigned.

Benefits

• Health insurance for eligible associates.
• 401(k) with company match for eligible associates.
• Employee dining.
• Resort discounts.
• Other applicable benefits for eligible associates.
• Professional development and advancement opportunities within Reservations, Revenue, Sales, Rooms, and resort operations.
• Incentive compensation opportunities based on qualifying sales performance.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed